Social Media Customer Care Agent, Delaware North, Remote

The opportunity

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and acting as a representative of the company.

Pay

$16.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
• Act as a brand ambassador and provide consistent service to guests
• Escalate guest dissatisfaction to the appropriate department
• Attend and actively participate in department meetings
• Follow social media protocol and adhere to guidelines

More about you

• No high school diploma or GED required
• Previous customer service experience, including written forms of customer service
• Excellent written communication skills, including grammar, sentence structure, and spelling
• Experience using various social media platforms
• Computer-literate with strong typing skills and the ability to learn new applications quickly
• Positive attitude with proven ability to work well in teams

Shift details

Days

Evenings

Holidays

Weekends

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.