Snow Specialist

Job Summary

• The Snow Specialist is responsible for supporting Branch Teams in Snow and Ice Management through Service Partner identification and engagement, estimate support, renewal planning, contract compliance and administration, safety/training, production planning, start-up/shutdown processes, in-storm and post-storm responsibilities, and inventory/equipment management. This role also works with Branch Managers to achieve profit goals for the company while consistently improving market share.

Duties and Responsibilities:

Service Partner Identification & Engagement                                                                               

• Procurement/outreach
• On-site visit (subcontractor office/yard) /Relationship development
• Onboarding – General contract collection and compliance, including reference checking  
• Enroll service partner for planned job sites and introduction to branch team
• Lead Subcontractor optimization to ensure quality and efficiency
• Assist in subcontractor pricing reviews/negotiations

New Contract / Renewal Support                                                    

• Support branch teams / COE team with new opportunities, renewal targets, service proposals and contract creation
• Support the estimators with a collection of critical data needed to estimate properly
• Estimate reviews                                                     
• Support Snow book of business meetings
• Coordinate with Account Managers to ensure CRM accuracy

Contract Compliance / Administration

• Customer Contracts / Pricing Agreements
• Regular review of contract collection status (how many contracts returned vs. outstanding)
• Review key contract points on returned contracts (glaring cross-outs, etc.)
• Coordinate with AM to ensure all contracts/pricing agreements are uploaded in CRM in a timely fashion
• Ensures contracted prices align in the Snow billing workbook once verified

Subcontractor Compliance:

• Assist Branch teams in the creation of subcontractor agreements and pricing exhibits (ensures profit margin maintenance/expansion)
• Help in pricing negotiations
• Assist in subcontractor document collection and compliance
• Coordinate with Branch to ensure all subcontractor documents are uploaded in a timely fashion

Safety / Training                                                                   

• Participate in all aspects of snow training with DOSO, RSM, REM, and Director of EH&S

Production Planning                                                                         

• Coordinate with branch teams to validate Production/Snow Organizational Charts
• Present for Org Chart reviews with DOSO, RSM and REM
• Job scripting, production planning on larger opportunities

Start-up Process                                                                   

• Assist in the construction/location of salt bins/storage areas
• Assist in Preseason Damage Inspections, including photo documenting, reporting, subcontractor, tour completion, and uploading photos/scanning reports
• Assist/confirm sites are staked by target dates
• Coordinate rental delivery dates
• Assist branch teams and REM with equipment preparations

 Equipment/Inventory Management                                                                         

• Bulk Salt/Bagged Material Procurement
  • Maintain inventory tracking by 1st and 3rd person inspections
  • Order materials as needed, primary contact to salt provider                                                    
• Monitor/assist pre-storm and post-storm equipment checks
• Identify storage solutions
• Ensure materials are stored properly

 In-Storm / Post-Storm Responsibilities                                                                    

• Support Branch and COE teams, subcontractors with on site visits during active events                                                  
• Aid Branch in Snow billing                                   

 Equipment Shutdown                                                          

• Assist REM and branch teams in equipment testing and performance, repairs, and retired equipment.
• Ensure all equipment and small tools are inventoried and stored properly

 Shut-Down Process                                                                           

• Assist in deconstruction of salt bins/storage areas and ensure area is cleaned to client satisfaction
• Assist in Post post-season damage Inspections including photo documenting, reporting, subcontractor tour completion, and uploading photos/scanning reports
  • Communicate to AM damages noted for communication to the customer with repair expectations
  • Communicate to the service partner any damage that needs repair, get scheduled dates
  • Ensure all documented damage is repaired to client satisfaction
  • Assist in Customer Signoff/Vendor retainage
  • Assist/confirm stakes are removed by target dates
  • Ensure rental equipment complies for return

Education and Experience:

• 2- or 4-year business-related degree; 2- or 4-year general degree with coursework in the landscape field or certification by a landscape association; or equivalent industry experience, with or without a degree
• Minimum of 5 years supervisory experience in the snow and ice management arena
• Able to drive all company vehicles
• Proficient in various computer programs, including Excel, Word, Estimating, and job costing systems
• Manage multiple projects, deadlines, and demands
• Resolve problems while keeping in mind the best interests of the company, client, and employees
• Communicate and coordinate with multiple remote resources and team members
• Make decisions, including unpopular ones, in the best interest of the company
• Communicate clearly, comfortably, and effectively with clients, team members, and management
• Prioritize and plan work to maximize efficiency
• Work with numbers accurately
• Complete paperwork accurately and timely
• Good knowledge of industrial materials and equipment used in snow removal and landscaping
• Good working knowledge of math and business formulas, including gross margin
• Understanding of P & L statements

Physical Demands/Requirements:

• Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer
• Position is sedentary; must be able to remain in a stationary position for a majority of the time
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur.

Work Environment:

• The position functions in an indoor office work environment.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.