SMS Specialist

Department: Aviation DepartmentSalary: $73,675.00 - $105,906.94 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The SMS Specialist primarily performs skilled work, including identification of safety hazards, safety assessments and follow-up inspections on the Air Operations Area, and other duties as assigned primarily to ensure compliance with Title 14 of the Code of Federal Regulations Part 139 (14 CFR Part 139). The SMS Specialist is responsible for assisting with compliance activities in alignment with all federal, state, and local regulations and enforcing the rules that govern airfield safety. Must be able to communicate effectively, both orally and written, and assess situations quickly and objectively while determining the proper course of action within established standard operating procedures, while representing Charlotte Douglas International Airport in a professional and positive manner.

Major Duties & Responsibilities:

• Under supervision, performs activities to support CLT’s compliance with 14 CFR Part 139, specifically Subpart E – Airport Safety Management System. Also responsible for ancillary duties associated with CLT’s overall 14 CFR Part 139 and 49 CFR Part 1542 compliance.
• Conducts inspections on movement and non-movement areas to ensure compliance with FAA and other SMS regulatory requirements.
• Assists with SMS-related projects. Frequently formulates comprehensive and concise communications in both oral and written form.
• Assists with training and promotion of CLT’s SMS program.
• Responsible for coordinating with stakeholders and internal partners on a regular basis.
• Conducts site visits at facilities around the airport property. Follows up on safety incidents, inquiries, and anonymous tips and generates reports.
• Generates work orders and inspects completed work to ensure satisfactory results.
• Conducts investigations into non-compliance with safety rules and regulations.
• Issues administrative safety violations to employees who violate safety rules in a professional and calm manner, when necessary.
• Supports CLT’s Foreign Object Debris (FOD) Management Program – responsible for organizing and leading FOD walks as well as associated program activities.
• Follows complex instructions, establishes and maintains effective working relationships.
• Assists during emergencies and irregular operations as directed.
• Assists other Airport Operations divisions with tasks as needed. May be assigned to day-to-day Airport Operations duties as needed, 24/7/365.
• Performs other duties as assigned.

Minimum Qualifications:

High School diploma (or GED equivalent) with five years of related work experience, or 2 year college degree with three years of related work experience, or Bachelor’s Degree with one year of relevant work experience.

Licenses or Certifications:

• Valid Driver’s License (Required)
• Non-Movement Area Driving Certification (Required to be obtained upon hire)
• Movement Area Driving Certification (Required to be obtained within 60 days of hire and must maintain during duration of employment)
• AAAE ACE SMS or AAAE ACE Operations (Preferred)
• Other relevant Part 139 or Safety Management System Certifications (Preferred)

Knowledge, Skills & Abilities:

Knowledge of:

• 14 CFR Part 139 and Safety Management Systems
• Airport and Air Carrier Operations, including relevant FAA and TSA regulations
• SMS Safety Risk Assessment/Management Panels
• Safety investigation best practices
• Risk analyses and assessments
• Microsoft Office software, airport operations software, and mobile phone applications

Skill in:

• Building and maintaining relationships with other airport and tenant staff members

• Working both independently and in a team setting, often with minimal supervision

• Time management, specifically related to a workload that combines field and office work

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

• Providing excellent customer service

• Collaboration and teamwork

• Troubleshooting and problem-solving techniques

Ability to:

• Work on-site, 5 days per week

• Be available to work any shift 24/7/365, adhering to a non-standard/rotating schedule

• Work both indoors and outdoors in all weather conditions

• Operate a motor vehicle safely in all weather conditions on and off-road

• Obtain and maintain both non-movement and movement area driving privileges within 60 days of hire

• Conduct complex investigations and maintain confidentiality related to findings

• Calmly and professionally issue administrative safety citations to employees who violate safety rules and procedures

• Communicate clearly and concisely in written and verbal communication

• Collaborate with other teams and perform other duties as assigned to support the overall airport operation

Working Conditions, Physical and Sensory Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the incumbent to perform work on-site, primarily outdoors while operating a motor vehicle or on foot. The incumbent must be able to operate a motor vehicle in all weather conditions, on and off-road, in both non-movement and movement areas of the Air Operations Area. Significant walking will be required on a daily basis to perform safety investigations and meet with employees to address safety concerns. This position will also require some office work indoors, primarily to complete reports and other administrative functions. During significant incidents, accidents, or investigations, the incumbent will be required to stand for significant periods with limited opportunities to sit, often outdoors, year-round. Incumbent must be willing to wear all required personal protective equipment (PPE) in areas where PPE is required. Incumbent will be required to have in-person contact with internal and external stakeholders on a regular basis.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Moderate to heavy lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) when walking or driving on the Air Operations Area

• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain

• Comprehensive of written information in work related documents

• Ability to hear, understand and distinguish speech, particularly in loud environments

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.