Job Details:
Role: Application Workflow Subject Matter Expert (SME)
Location: Remote
Duration: Long Term Contract
Position Overview:
We are seeking an Application Workflow Subject Matter Expert (SME) to support DHA EIM 2.0 business-process and enterprise content management capabilities. The SME will work with Government stakeholders, application teams, and platform engineers to optimize workflow solutions using commercial off-the-shelf (COTS) enterprise content management and business-process management products, with emphasis on OpenText.
Key Responsibilities:
Lead functional and technical analysis of enterprise content management (ECM) and business process management (BPM) workflows, with particular emphasis on OpenText AppWorks and Content Server.
Advise the Government and technical teams on effective use of current and future OpenText COTS product capabilities to satisfy application workflow requirements.
Translate user and mission-process needs into workflow configurations, technical requirements, business rules, acceptance criteria, and solution recommendations.
Coordinate with developers, system architects, database specialists, testers, and security teams to maintain workflow integrity within the shared EIM platform.
Evaluate workflow modernization, COTS capabilities, process optimization, usability, system integration, and sustainment impacts.
Support solution demonstrations, acceptance testing, operational knowledge transfer, and resolution of complex workflow issues.
Required Education and Experience:
Bachelor of Science degree in Computer Science.
At least 8+ years of technical experience in health IT and implementation of secure, automated enterprise content management systems.
At least five years of hands-on experience with content management systems AND business process management.
Current CompTIA Security+ certification.
Experience assessing ECM/BPM COTS capabilities and recommending configurations or implementations suited to business and operational requirements.
Preferred Qualifications:
Master's degree in computer science or a related discipline.
OpenText Content Server or AppWorks professional certification.
Implementation experience with large-scale OpenText Content Suite and/or AppWorks.
Enterprise workflow modernization, forms, metadata, document lifecycle, records management, and integration experience.
Experience serving DHA, DoW, Military Health System, or comparable regulated federal healthcare organizations.
Certifications:
CompTIA Security+ (required by PWS 1.12). Additional DoW IA/cyberspace certification applies if specific duties require it.
OpenText Content Server or AppWorks certification (strongly recommended by the PWS).
Citizenship, Security, and Availability:
Must be a United States citizen (USA IT recruiting requirement).
Must be able to pass a Department of War (DoW) background investigation and obtain and maintain all Government-required eligibility, clearance, identity, and system-access approvals.
Must be eligible for a Common Access Card (CAC) and DHA network/application access, including role-specific production access, if assigned.
Must be based in the National Capital Region and available to attend meetings at the Government location within two hours, as required for key resources.
Must be able to start within the contract transition window; key personnel are required to begin within the first 30 days of transition.
An active DoD Secret clearance is preferred, not stated here as a universal PWS minimum.
Prior favorably adjudicated DoD/DHA suitability or active CAC access is beneficial.