SME - Monitoring Tools, Event Monitoring

Job Description

SME - Monitoring Tools, Event Monitoring

Nagpur, Maharashtra

Job Summary

• NonStop: Job Scheduler
• Plans, develops, and tests new NonStop jobs and job schedules as required by the business for new reports, data extracts, or extracts
• Schedules on-demand NonStop jobs from the business for client reports and extracts
• Axway Secure Transport: Routing
• Creates and maintains accounts on Axway Secure Transport (Axway) for file transfers to or from a client / vendor.
• Creates and maintains Axway routing subscriptions for sFTP processing.
• Manages SSH and PGP keys as necessary.
• Monitors and resubmits file transfers in the event of an error in transmission.
• Works with IDS or vendor directly in the event of communication errors when transferring files.
• Monitors Axway system performance and works with the appropriate group for troubleshooting or reboot.

Key Responsibilities

1. Ensure Timely Resolution Of Escalated Tickets And Incidents By Employing Advanced Monitoring Techniques And Event Analysis, Ensuring Adherence To Sla And Quality Standards.

2. Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.

3. Validate Change Order Implementation Plans Using Monitoring Tools, Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.

4. Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.

5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.

Skill Requirements

1. Proficient In Monitoring Tools And Technologies Related To Event Monitoring And Incident Management.

2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Trend Analysis.

3. Excellent Communication Skills For Effective Stakeholder Engagement And Documentation.

4. Familiarity With Itil Processes And Best Practices In Incident Management.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).

2. Certification In Relevant Monitoring And Automation Tools (Optional But Valuable)

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.