Implementation Specialist Support
Mason, OH (Hybrid - In-office Tuesday, Wednesday, and Thursday)
7 Months contract
Must have adequate WFH space, access to a 2nd Monitor and follow all remote protocol.
- We are in need of someone with stronger written and communication skills to take on more of a specialist role versus.
Characteristics of an ideal candidate:
- Ability to learn and adopt new processes quickly and with ease
- Ability to learn and work remotely and autonomously
- Accustomed to working in a high-paced, high-volume environment
- Ability to successfully multi-task and effectively prioritize work
- Strong attention to detail
- Strong written and verbal communication skills
- Medium-Advance level of expertise with Microsoft Excel
- Proficient with Outlook
- Familiar with Cloud-based applications (i.e. OneDrive)
- Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred
- Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant:
Job Summary:
EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.
Key Responsibilities:
- Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
- Serve as the primary point of contact for clients and brokers during the implementation process.
- Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
- Track project status and report progress, issues, and risks to the Implementation Manager.
- Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
- Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
- Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
- Complete seamless transitions to account service teams upon implementation completion.
- Collaborate with cross-functional teams to continuously improve the client onboarding process.
Basic Qualifications:
- Bachelor''s degree or equivalent work experience.
- 2+ years of experience in client operations, customer support, or client implementations.
- Exceptional written and verbal communication skills.
- Ability to manage multiple projects in a high-volume, fast-paced environment.
- Proficiency in Microsoft Office (especially Excel, Word, Outlook).
- Experience with SAP or other CRM/project tracking platforms preferred.
- Strong organizational and problem-solving skills with a keen attention to detail.