Smart Square System Specialist

GENERAL SUMMARY:

Provides ongoing software support for all end-users within Bryan Health. Reviews all end-user emails or phone calls to research, respond to, and resolve. Empowered to work directly with American Mobile Nurses (AMN)'s Smart Square technical support team for any additional support in researching or resolving end-user needs. Responsible for project management of any new and changed software functionality releases performed monthly. Conducts testing for all configuration changes, performs research and ongoing configuration activities and creates custom reporting as needed. Responsible for all Health System end-user training. Provides answers to users regarding system functionality or workflow questions. Stays updated on all newly released or changed functionality. Responsible for project management and implementation of any new units and departments on the system.

PRINCIPAL JOB FUNCTIONS:

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Manages troubleshooting and support for all user groups (staff, managers, shift management users, and staffing representatives), handling inquiries and collaborating with AMN's Smart Square technical support team as needed.
• Oversees new unit implementations and software updates. Manages project timelines, gathers essential information, performs system configuration, and provides software utilization recommendations.
• Continuously tests and maintains system configuration for the best user experience, supporting features like schedule periods, workload matrices, shift sets, and pay rules.
• Updates user access, ensures data accuracy, and manages configuration changes to address user needs and resolve issues.
• Populates and generates custom and routine staffing reports based upon Manager requests.
• Conducts training for end-users and stakeholders, keeping them informed of new features and functional changes.

EDUCATION AND EXPERIENCE:

Associate's degree required. Proficient in Microsoft Office platforms: Excel, Word, and PowerPoint required. Prior experience to include scheduling or staffing in a health care setting, system support and/or project management preferred.