Small Group Account Manager
Fully Remote | Benefit Tech Brokerage | $95,000-$115,000 Base Salary
About the Company
Our client is a fast-growing, technology-forward benefits brokerage that is quickly becoming a major name in the employee benefits space. With a strong reputation for client service, innovation, and a highly collaborative culture, this is an exciting opportunity to join a company with significant momentum and clear opportunities for long-term growth.
Position Overview
The Small Group Account Manager will support a book of small group clients, serving as a key point of contact for day-to-day benefits administration, renewals, carrier communication, and client service needs. This person will work closely with internal teams, producers, carriers, and clients to ensure a smooth and high-quality client experience.
This is a fully remote role, ideal for someone with 3-5 years of employee benefits account management experience who is looking to grow within a modern, high-growth brokerage environment.
Key Responsibilities
- Manage and support a book of small group employee benefits clients
- Serve as the day-to-day contact for client questions, service issues, benefit changes, and general account support
- Assist with renewals, open enrollment, carrier negotiations, and plan implementation
- Work closely with producers, account executives, carriers, and internal service teams
- Prepare client-facing materials, renewal presentations, benefit guides, and enrollment documents
- Maintain strong client relationships and ensure a high level of responsiveness and service
- Support claims, billing, eligibility, and enrollment issue resolution
- Stay current on carrier products, market trends, compliance updates, and benefits technology platforms
- Help identify opportunities to improve client experience, internal processes, and overall account performance
Qualifications
- 3-5 years of experience in employee benefits account management, ideally within a brokerage or consulting environment
- Experience supporting small group clients strongly preferred
- Strong understanding of medical, dental, vision, life, disability, and ancillary benefits
- Comfortable working in a technology-forward brokerage environment
- Strong client service, communication, and organizational skills
- Ability to manage multiple clients, deadlines, and competing priorities in a remote setting
- Experience with renewals, open enrollment, carrier coordination, and day-to-day benefits administration
- Active Life & Health license preferred or ability to obtain
Why This Opportunity
- Fully remote role with strong flexibility
- Base salary starting at $95,000-$115,000
- Opportunity to join a rapidly growing benefits technology brokerage
- Strong internal growth potential and career development opportunities
- Collaborative, high-performing, and people-first culture
- Chance to be part of a company gaining major traction in the employee benefits space