Small Engine Department Lead Part-Time

Small Engine Department Lead Part-Time
 

E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.

What You’ll Do:

Department Management

• Supervise and coordinate daily activities including repairs, maintenance, and parts sales

• Meet or exceed productivity, quality, and profitability goals

• Manage technician scheduling and workloads to optimize efficiency

• Maintain accurate records of repairs, orders, and inventory

• Keep the department organized, clean, and safe

Customer Service

• Deliver world-class service to every customer

• Address inquiries, concerns, and complaints promptly and professionally

• Provide expert advice on equipment repairs, maintenance, and purchases

• Collaborate with sales team to promote products and services

Team Leadership

• Train, guide, and support the small engine team

• Monitor performance, give feedback, and assist with reviews alongside the Service Manager

• Foster a positive, team-focused work environment encouraging continuous improvement

Technical Expertise

• Diagnose and repair small engine equipment to support the team as needed

• Stay current on small engine technology, equipment, and repair methods

• Ensure compliance with all safety standards and protocols

Inventory & Sales

• Monitor parts inventory and place orders to maintain adequate stock

• Track and manage department expenses within budget

• Work with vendors to negotiate pricing and maintain strong relationships

What You’ll Bring:

• Strong leadership and team management skills

• Extensive knowledge of small engine equipment, repair techniques, and parts

• Excellent organizational, problem-solving, and time management abilities

• Proficiency with repair logs and sales reports

• Exceptional customer service and communication skills

• Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing

Requirements:

• Satisfactory background check prior to employment

• Willingness to travel up to 5 days annually for training

• Must obtain Stihl Silver Certification within 1 year

Education & Experience:

• High school diploma required; technical certifications preferred

• 3-5 years’ experience in small engine repair or department leadership

Why Join E&H Hardware Group?

• Competitive pay and benefits

• Training and certification programs

• Health, dental, vision, and 401(k) for full-time employees

• Paid time off and holiday pay

• Employee discounts and career growth opportunities

• Locally owned, family-operated, with strong community values

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.