Slot Services Representative

Slot Services Representative Job | French Lick Resort, French Lick, IN | Hospitality Online

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Slot Services Representative

French Lick Resort

8670 W. State Road 56

French Lick, IN 47432-9389

Resort with 756 Rooms

5 Locations

401k, Monthly Bonus, Fitness Center, Profit Sharing

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Looking to work in a fun atmosphere? We are looking for a Slot Service Rep who enjoys people and will exceed guest expectations at French Lick Casino.

Part-Time

BASIC FUNCTION

The Slot Service Representative is responsible for providing consistent high levels of customer service. All functions will be performed within the guidelines of Casino policies and procedures, Internal Control standards and objectives, and in accordance with the company's vision, mission and values.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Must have high school diploma or high school equivalency diploma (HSED).
• Must be able to obtain and maintain a valid gaming license.
• Must be at least 21 years of age.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Must work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must have the ability to effectively interact with customers and associates.
• Ability to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and coworkers.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Previous customer service experience preferred.
• Must have the ability to organize and prioritize work in a stressful environment.
• Successful candidate must be an experienced, results-oriented, hands-on professional.
• Must possess an understanding of legal ramifications and implications of various associate and customer actions.

ESSENTIAL FUNCTIONS

• Maintains a high standard of guest service within the Casino and actively promotes positive customer and associate relations by actively walking the Casino floor and ensuring excellent customer service is continually provided.
• Observes activities in the slot machine department areas watching for irregularities. Ensures slot machines are functioning properly and the machines are being played legitimately.
• Has knowledge of and enforces all policies and procedures regarding the security of monies, parts, equipment and required documentation.
• Uses effective communication tools to ensure consistent, accurate and timely information is provided through all shifts.
• Ensures professional behavior and appearance are in compliance with company standards.
• Must be able to work well with coworkers, supervisor and managers.
• Assists with slot tournaments, marketing and player events and other promotions as necessary.
• Assists with slot moves, including occasionally moving slot machines and helping disconnect power and data, as well as other slot projects as needed.
• Performs other duties as reasonably requested by management.

We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.

Posted May 19, 2026

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About French Lick Resort

About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground. As with any great comeback story, it all started with people who refused to give up - local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in a state of ruin devastated the group, whose mission is saving such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $600 million dollars to not only save West Baden Springs Hotel but also French Lick Springs Hotel. The Cooks wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Today, 1.1 million guests visit French Lick Resort annually to experience this "save of the century."

Why a career with French Lick Resort

Whether you're just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you. Our resort includes three hotels (including two AAA Four-Diamond historic hotels), two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues, meeting and event facilities, retail shops, horse stables, sporting clays range, bowling alley and more. With so many amenities, we have a variety of full-time, variable (part-time) and seasonal opportunities for you to join our team.

Guests know us for our friendly staff who create memorable experiences. If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission of Exceeding Guest Expectations, then browse our current career opportunities.

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