Description
Description
Monitors assigned slot sections and creates a memorable experience by providing excellent guest service.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to slot players, and instruction on machine functions and payouts
- Knowledgeable of the various types of slot machines and able to identify major malfunctions and correct minor machine malfunctions
- Identifies jackpots to be paid; completes them accurately
- Observes activity and reports anything that could be associated with a particular slot cheating method
- Familiar with Title 31 guidelines and understands and utilizes suspicious activity report for casinos (SARC) when necessary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures slot playing guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language to guests on casino floor while patrolling; politely speaks with and assists guests as needed
- Assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests
- Maintains monetary and paperwork accuracy and efficiency within department/property standards
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Other departmental duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
- Must be at least 18 years of age
- High school diploma or equivalent
- Demonstrated proficiency in solving basic math equations
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- A record of satisfactory performance and reliability in all prior and current employment
Preferred
- One year of direct customer contact experience
- Previous money handling experience
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
- Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.