Sleep Therapy Coordinator

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for planning, developing, and implementing respiratory care programs that coordinate quality care for patients with sleep disorders; leading the education and instruction of patients on home diagnostic and therapeutic sleep equipment (e.g., continuous positive airway pressure [CPAP]) and other home ventilatory support systems; conducting and overseeing follow-up consultations with sleep patients to ensure adherence or refer patients to alternative treatment; and driving pulmonary care functions that expedite patients hospital and/or clinic work-up and follow-up.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Demonstrates clinical expertise by: integrating industry developments and best practices into work processes; ensuring that departmental standards of care are aligned with evidence-based best practices, and working across teams to ensure consistent adherence to these standards; using advanced knowledge to provide advice, education, and training to members, families, caregivers, the health care team, and the health plan staff; and proactively identifying and pursuing educational and clinical development opportunities to maintain and enhance knowledge of professional practice.
• Maintains a safe and compliant care practice by: ensuring that care is provided in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures; supporting managers on the development of reports for administrative and regulatory purposes; identifying opportunities and promoting adherence to safety protocols that mitigate potential risks to patient safety; reporting safety hazards, accidents and incidents, and unsafe working conditions, implementing process improvements to avoid future incidents; and maintaining confidentiality of all patient, staff, and member records and information.
• Contributes to efficient and effective operations management by: promoting effective allocation of resources (e.g., equipment) to meet evolving patient needs while maximizing cost savings; taking inventory, cleaning and preparing equipment, and ordering supplies, ensuring availability of necessary equipment and supplies; and recommending and implementing improvements for service delivery using data-driven solutions.
• Practices and/or coordinates patient care by: coordinating and/or conducting comprehensive assessments of patient condition and needs, providing guidance to team members on assessments; developing and revising care plans and monitoring patient services; identifying and addressing moderately complex patient needs, goals, and preferences; and coordinating with interdisciplinary care teams to optimize care delivery; leveraging advanced knowledge of patient care and safety practices to provide and/or ensure the provision of care related to medications, procedures, and/or infection prevention; applying standardized criteria to determine medical necessity and need for continued care based on rate of progress; advocating for patient needs and continuous assessment of treatment efficacy; partnering with team members to evaluate response to treatment, identify changes in patient condition, and develop modifications to care plans as needed; and coordinating discharge processes and recommending patient education plans with interdisciplinary team when patients have reached established goals or received maximum treatment benefits.
• Ensures that patients receive the highest quality care by: assuming responsibility for the quality, safety, and efficiency of therapy services; resolving moderately complex service/care issues, unusual occurrences (UOs), and patient complaints/grievances; collaborating across teams to maintain a competitive position in the health care industry by maximizing access, improving efficiency, and maintaining quality outcomes of therapy services; ensuring efficiency through cross-communication between appropriate service lines to enhance care coordination and patient experience; and developing new products and services that align with company goals and member needs.