Skip Recovery Administrator

At-a-Glance:
Join an international automotive company as a Skip Recovery Administrator to advance your career.

Position Type:

Contract
On-Site. Must live within a 30-minute commute of Fort Worth, Texas.

Required:

• At least 2 years of auto-finance experience relevant to the role, such as titling, remarketing, bankruptcy, collections, or payment support.
• High School Diploma (GED).
• Bachelor's Degree preferred.
• 2 years of overall work experience.
• 2 years of general business experience.
• 1 year of collections or skip tracing experience.
• PC Skills: Corporate Mainframe, Microsoft Office.
• Ability to integrate information from various sources with varying levels of complexity.
• Ability to collect data, establish facts, and identify trends and variances.
• Effective prioritization and planning skills.
• High attention to detail.
• Strong problem-solving skills.
• Proficient written and verbal communication skills.
• Effective interpersonal skills to interact with clients, peers, and other contacts.

Responsibilities:

• Maintain working relationships with vendors to ensure compliance and performance measures are met. Communicate with skip vendors to develop strategies to resolve accounts, receive new/updated information, and provide direction when necessary.
• Communicate with law enforcement and Fraud Control if necessary. Handle walk-up and email requests by internal and external customers and assist with further research where needed. Rotate on special assignments to support the team as well as other teams/departments.
• Locate clients and collaterals on post-charged-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• Update customer demographic information and perform in-depth location of customers and collaterals through triangulation efforts.
• Resolve deficiency balances including involuntary/voluntary repossessions, insurance losses, GAP waivers, payoff shortages, small balance skips, and odometer frauds. Negotiate payment solutions.
• Negotiate with storage/repair facilities to secure our collaterals upon receiving impound notifications. Arrange for vehicle inspections and submit emergency check requests if necessary.
• Review vendor invoices and verify services rendered prior to approving them for payments.
• Assign accounts out for replevin and consult with OGC as needed. Maintain working relationships with attorneys by communicating and sharing all information during the replevin/legal process.
• Coordinate the Witness Request process for accounts in litigation where court appearances are required.
• Negotiate vendor settlement offers based on an analysis of individual account holders' personal and financial circumstances and the cost-effectiveness of settling an account in a given period of time.
• Review and process vendor invoices, waive remaining balances on settled accounts, and add and approve ad-hoc charges as necessary.
• Reconcile vendor activity that impacts business by performing system compliance audits. Enforce compliance policies and performance by providing vendors with weekly and monthly reports. Coordinate with vendors to correct and maintain operations within guidelines.

If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.