Overview:
The Skin Care Retail Associate is responsible for delivering exceptional retail and customer service experience within a clinic or spa setting. This role supports all retail conversion activities, promotes skincare products, assists with cosmetic services and events, and helps drive revenue growth through patient education, relationship building, and product knowledge. The Retail Associate is expected to maintain high presentation standards, achieve sales goals, and support overall clinic operations while ensuring excellent patient and client satisfaction.
Responsibilities:
- Provide exceptional customer service by assessing patient and client needs, recommending skincare products, discussing product features and benefits, and supporting overall retail conversion goals.
- Build and maintain productive relationships with patients and clients through follow-up calls, refill reminders, thank-you notes, loyalty program support, and ongoing skincare education.
- Actively promote retail products, cosmetic services, events, and all aspects of the practice through cross-selling, patient engagement, and collaboration with clinic staff.
- Maintain knowledge of skincare products, cosmetic trends, and retail offerings through ongoing training and education for various skincare lines and services.
- Assist with cosmetic retail operations including opening and closing procedures, inventory receiving, barcode verification, shelf organization, inventory counts, unapplied credit review, and maintaining clean and fully stocked retail areas.
- Support cosmetic and promotional activities by scheduling patients for events, assisting with event planning, supporting social media updates, and community outreach.
- Provide approved cosmetic support services, including makeup application and ear piercing, in accordance with clinic policies and applicable state regulations.
- Assist with training and supporting other staff on product knowledge, policies, procedures, and customer service expectations while collaborating with team members to ensure efficient operations.
- Let’s continue with Licensed Practical Nurse, Licensed Vocational Nurse, and Registered Nurse next, since those are the longest remaining nursing documents.
- Assist management with retail scheduling, product ordering, merchandising initiatives, identifying new retail opportunities, and miscellaneous projects that support revenue growth and operational success.
- Understands personal revenue contribution and KPIs to improve performance. Supports setting targets, driving team performance, and tracking goals. Supports driving revenue goals and identifying upselling opportunities.
- Supports clinic performance goals through effective patient communication, follow-up, and reinforcement of recommended treatment plans.
- Perform related duties as assigned.
Qualifications:
Required Competencies and Skills
- Prior experience in retail sales, skincare, cosmetics, dermatology, med spa, or aesthetic services preferred.
- Ability to self-promote and engage company social media within media guidelines and expectations.
- Ability to work collaboratively with clinicians, clinical staff, and administrative teams.
- Knowledge of physician-grade skincare products, cosmetic trends, and retail merchandising principles preferred.
- Experience with makeup applications and ear piercing preferred, where permitted by state regulations.
- Strong customer service, communication, interpersonal, organizational, and multitasking skills with a professional demeanor.
- Basic computer, point-of-sale, and electronic medical record proficiency with a sales-oriented mindset and ability to build patient and client relationships.
- Ability to maintain confidentiality with strict adherence to HIPPA, OSHA, and other regulatory requirements that support operation efficiency within the practice.
- This job description is not intended to be all-inclusive and may be modified to meet organizational needs.
Education & Experience
Required Education:
- High School Diploma or GED.
The anticipated pay range for this position is $20.00–$22.00 per hour, with pay determined based on relevant experience, qualifications, work location, and internal equity; benefits include medical, dental and vision plus more.