Ski Technician – Rental Delivery – Vail

Job Title: Ski Technician– Rental Delivery–Vail

Location:Vail, Colorado

Terms:Seasonal,full- and part-timeroles available

Pay:$18/hour base wage,plusgeneroustips

Requirements 

Expectweekendand holiday work. Daily operations broken into morning and evening shifts. Nopreviousexperience! 

AboutUs 

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20 years,rallying behind collaboration,teamwork,accountability,and funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passion,cultureand fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple,remainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, wedon’tstop there. Our culture is about being a part of something bigger. Whetherit’scontributing to our net zero climate initiatives, building lifelongfriendshipsor making acustomer’svacation memorable, a job at Ski Butlers will be the best decision you make.

About theRole

SkiTechnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completingon-mountain supportserviceand pickingup gear at the end oftheir rental period.We empower our technicians to build confident decision making,accountabilityandprofessional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers.Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks and Benefits

• Free Alterra Mountain Company EmployeePass

• Unlimited access to all AlterraMountainCompanyowned resorts, subject to blackout dates

• Ability to upgrade toFullor BaseIkon Pass at heavily discounted rate

• EpicPass – Merchant

• Discounted access to500+ industry brands

• Generous discountsto Rossignol/Dynastar/Lange equipment

• 401K benefit and match for ALL staff members over18years old

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• Comprehensive Employee Assistance Programs, emotionalwellbeingand work-life balance resources to keep you at your best. 

Primary Responsibilities

Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals:

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings while focusing on ourthreeKey Customer Requirements:

• KCR #1:On Time –Arriving within 5 minutes of the agreed upon time

• KCR #2:Communication –Setting clear expectations around the entire scope of service

• KCR #3:Equipment –Choosing the right equipment for each guest given their skills and current conditions at the resort

• Support:Provide equipment support to our guestswithin 45 minutes

• Pickup:All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use

• Maintain delivery vehicle cleanliness and fuel levels

• Packing orders for future delivery

• Setting up the next shift and future team members for success

Secondary Responsibilities

• Basic ski/snowboard tuning,waxingand general equipment maintenance

• Making/Answering customer phone calls with a positive and inviting tone of voice

• Restocking delivery vehicles with extra equipment

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.