Highlights
The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Numbers & Facts
| Location | Ada, OK |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
Description
Find your calling at Mercy!
The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Position Details:
Position Description: Site Support Technician
Location: Mercy Hospital St. Louis
Type: Full-Time
- Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
What you'll do:
Provide service and customer support during field visits while building positive relationships with customers.
Complete work orders and incidents as assigned for hardware related issues.
Diagnose errors or technical problems and determine proper solutions.
Deploy and track new desktop hardware and peripheral assets.
Maintain asset inventory compliance for all Mercy hardware.
Perform end-user training for best practices including Mercy's hardware and software standards.
Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
Perform warm hand-offs of priority tickets to other MTS teams.
Perform preventive maintenance for all desktop hardware and related peripherals.
Ensure that security policies and best practices are implemented and followed effectively at every location.
24 x 7 support for all Priority 1 and 2 incidents.
Hours may vary based upon labor needs including weekends and nights.
Travel up to 125 miles may be required.
Activation and installation of network and phone devices.
Support of activation and setup of Mercy owned handheld devices.
Responsible for individual and department moves.
Required Qualifications:
- Education/Experience: Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
Preferred Qualifications:
- Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
- Three years' experience in a large healthcare system.
- Dell Desktop Hardware Certification
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.