Site Supervisor

We have an exciting opportunity for a Site Supervisor in Duluth MN.The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center ASC location.This location is not a regularly operating facility. They operate a select few days per month. This position is not regular full time or regular part time. This is a casualon call position. Compensation 28.00 hour SCA positionThis is an hourly overtime-eligible position that falls under the Service Contract Act SCA. In accordance with the Health and Welfare provisions of the SCA and in addition to your base hourly rate you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.On call employees are eligible for retirement savings plan 401k and the Employee Assistance Program EAP.ResponsibilitiesSupervises staff consisting of Biometrics Technicians BT Receptionist andor Tiger Team BTs if assigned. Reports directly to Regional andor Deputy Regional Manager.Supervises the day-to-day duties of the ASC including administration property control logistics facility maintenance safety security customer service daily production and staffing as required by the contract.Oversees and monitors all Biometrics capture IDP and Biometrics processes by observation andor participation. Manages staff scheduling to maximize the ASCs designated capacity.Prepares and submits timely and accurate reports to the PMO.  This includes the Weekly Production Report and Customer Service Reporting Management Control System employee timesheets training records and evaluations quarterly inventory of Government Furnished Property GFP Application Support Center Incident Reports AIR and other documents as may be necessary or requested.Conducts training for all new ASC personnel using the Standard Operating Procedure SOP and other training tools and documentation.Provides leadership guidance motivation and career development assistance to ASC employees. Ensures adherence to company and Program workplace policies. Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.Maintains close coordination with the Regional Managers and Operations Coordinator.Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.May perform IDP duties if assigned after receiving Final Suitability Clearance and completing training. Performs Biometrics Technician Receptionist and IDP functions as needed. Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.Maintains all documents and records required for the administration of the ASC.Submits timely recruiting and employment documents as required.Performs other related duties as assigned or requested.Minimum QualificationsHigh School Diploma or equivalent.Must be able to obtain and maintain facility credentialsauthorization. Note US Citizenship is required for facility credentialsauthorization at this work location.2-3 years of relevant experience such as customer service administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.All requirements will have the Site Supervisor standing or walking 70 to 75 of each shift while engaged in repetitive motions while performing all assigned duties.Must successfully complete all required training upon being hired.Preferred QualificationsValid Drivers License as there may be requirements for mobile routes. Compensation Details28.00 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities education experience skills internal equity market data applicable collective bargaining agreements and relevant laws.Benefits OverviewOur health and welfare benefits are designed to support you and your priorities. Offerings includeHealth dental and vision insurancePaid time off and holidaysRetirement benefits including 401k matchingEducational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insuranceNote Benefits may vary based on employment type location and applicable agreements. Positions governed by a Collective Bargaining Agreement CBA the McNamara-OHara Service Contract Act SCA or other employment contracts may include different provisionsbenefits. Original Posting09142026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race sex sexual orientation pregnancy including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding age ancestry United States military or veteran status color religion creed marital or domestic partner status medical condition genetic information national origin citizenship status low-income status or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation or any other protected category under federal state or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.