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Site Specialist
- Location: Ann Arbor, Michigan 48109
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 211523
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Job Description
What will you do
- Receive, sort, document, monitor and deliver lab supplies, packages, samples, and mail.
- Support dock operations, vendor escorts, scheduled deliveries, and rush requests.
- Pick up, wash, sterilize, inspect, and return laboratory glassware and equipment.
- Maintain clean and organized work areas, docks, storage spaces, and service areas.
- Assist with hazardous waste container collection and related documentation.
- Manage gas cylinders, garments, and related inventory needs.
- Perform routine eyewash and safety shower inspections.
- Maintain accurate logs, records, service metrics, and reports.
- Follow all safety procedures, standard operating procedures, and University guidelines.
- Proactively connect with the lead team to address customer concerns within established resolution timeframes.
- Engage in process improvement activities
- Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
- May perform other responsibilities as assigned by management.
Education
High school diploma or equivalent required.
Experience
1 year of related experience within a laboratory setting or customer service is preferred.
Knowledge, Skills, Abilities
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding the company''s value
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Possesses operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Uses organizational skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment
- Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
- Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
- Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
- Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
- Ability to work overtime as needed.
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Job details
Job ID JPC - 211523
Location Ann Arbor, Michigan, United States
Work Model On-site
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $20 (Hourly)
Posted October 19, 2026
Skills Customer Service
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