Escalation Support Specialist (Automotive Customer Support) TTEC
Dearborn, MI9 days ago
- $21 Per Hour
Highlights
The position is focused primarily on scientific support services within client core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass-wash operations. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
Numbers & Facts
| Location | Ann Arbor, MI |
| Salary | $18–$20 Per Hour |
Description
Pay Rate Range: $18 - $20.00/hr on W2.
M-F ( 7:30 AM 4:00 PM)
Job Description:
M-F ( 7:30 AM 4:00 PM)
Job Description:
- Client provides a single source for coordinated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
- The position is focused primarily on scientific support services within client core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass-wash operations.
May perform some of the job duties below:
- Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization.
- Delivers direct shipment orders to end users/ performs deliveries as required.
- Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
- Listens to customer concerns, diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
- Embraces Practical Process Improvement (PPI) methodologies.
- Represents client at all times throughout customer locations, professionally and positively.
- Performs other duties as assigned by management.
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