The Role
We're looking for a Site Reliability Engineer (SRE) II to help build, maintain, and scale the infrastructure that powers our core products and services. In this role, you'll work alongside engineering teams to support operational excellence, optimize system performance, and ensure high availability across production environments. This position sits on Tech Foundation, a team that manages core cloud infrastructure, shared data services, and developer tooling to empower our product teams to deliver software efficiently and securely. The ideal candidate has practical experience with cloud infrastructure, automation, and core reliability practices, with a strong desire to solve complex operational challenges in a collaborative environment.
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What You'll Do
- Build, maintain, and support scalable cloud infrastructure to ensure high availability for core products.
- Maintain and enhance observability and monitoring frameworks to deliver accurate alerts and improve incident detection.
- Participate in on-call rotations and support incident response, helping conduct post-mortems and trace RCAs to mitigate future issues.
- Maintain and improve deployment pipelines and automation scripts to support operational safety and engineering velocity.
- Collaborate with product development teams to provide day-to-day infrastructure support and assist with operational best practices.
- Apply established security standards and compliance controls across all managed cloud infrastructure.
Who You Are
- 2+ years of professional experience in Site Reliability Engineering, Infrastructure, or DevOps roles supporting production SaaS applications.
- Working knowledge of AWS core services (including EC2, VPC, S3) along with exposure to Serverless frameworks or managed Kubernetes environments like EKS.
- Hands-on experience writing and maintaining Infrastructure as Code (IaC) using Terraform.
- Familiarity with supporting, troubleshooting, or monitoring data layers such as MongoDB, Redshift, or OpenSearch.
- Experience working with CI/CD tools and deployment workflows using systems like Jenkins, AWS CodeBuild/CodePipeline, or GitHub Actions.
- Solid understanding of Linux operating system fundamentals and Unix shell scripting.
- Ability to read and debug code written in JavaScript/TypeScript, Python, or Go to assist in troubleshooting application-level errors.
- Strong communication and interpersonal skills, with a collaborative approach to solving technical problems across teams.
- Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
- Fueled by the opportunity to truly impact the education landscape.
- Something else? Tell us! We want to learn more about you…