Monitoring all the key dashboards and timely alerting, Find RCA for all production issues, Help team to debug potential issues, Handling daily standup calls and all other client calls, Run through all the JIRA tickets and have the ticket updated with latest findings/RCA. Create alerts based on production issues, Create new dashboards for any new features, Support onsite team with providing various details from different tools to help with the investigation, Always validate if the team is following the SOPs or the process defined for an alerts/ issue.