SITE RELIABILITY ENGINEER

Site Reliability Engineer (SRE)

Engineer Reliability into the Systems That Move the Nation’s Food Supply

Who We Are

US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities.

We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architectures. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities.

If you want to build durable systems that operate in the physical world at scale, this is that opportunity.

The Role

The Site Reliability Engineer is a founding member of US Cold’s SRE practice.

This role exists to move the organization from reactive operations to engineered reliability. You will study how our most critical systems fail — particularly our Phenix WMS and facility automation interfaces — and design controls, automation, and observability that reduce incidents over time.

Success in this role means fewer false alerts, faster recovery, less manual intervention, and systems that heal themselves when possible.

You will work closely with application, infrastructure, and operations teams and participate directly in on‑call and incident response.

What You Will Own

• Reliability of the Phenix WMS and its integration with facility automation systems (robotics, conveyors, and control interfaces)

• Definition and implementation of SLIs and SLOs that measure meaningful system health, not just availability

• Observability across the full stack, correlating cloud services, APIs, and on‑premise facility operations

• Automation to eliminate operational toil, including patching, data corrections, restarts, and recovery tasks

• Development of self‑healing behaviors for common failure modes

• Participation in on‑call rotations and leadership of blameless post‑incident reviews

• Design and execution of disaster recovery tests across SaaS, cloud, and on‑premise environments

This is hands‑on reliability engineering. The systems you improve will directly impact daily warehouse operations.

Technical Environment

• Hybrid environments spanning cloud and on‑premise infrastructure

• Azure cloud services

• Warehouse Management Systems (Phenix WMS) and facility automation interfaces

• Observability tooling across logs, metrics, and alerting

• Automation using Python, PowerShell, Bash, or Ansible

• CI/CD tools and modern deployment practices

• Exposure to containerized and distributed systems environments

What We’re Looking For

• 3+ years of experience in SRE, DevOps, Systems Engineering, or related roles

• Strong Linux and Windows systems administration and troubleshooting skills

• Hands‑on experience with automation and scripting

• Experience designing and operating monitoring, alerting, and observability solutions

• Practical experience working in Azure environments

• Strong analytical skills and a bias toward eliminating root causes, not symptoms

• Ability to collaborate across application, infrastructure, and operations teams

• Experience supporting warehouse management systems or industrial automation platforms

• Exposure to Kubernetes, microservices, or container orchestration

• Hands on experience with infrastructure‑as‑code tools such as Terraform or Ansible

• Understanding of distributed systems and high‑availability design

• Experience with SRE practices such as SLO‑based operations, runbook automation, or chaos testing

Why This Role Is Different

This is not an inherited SRE function.
 There is no mature framework to maintain.

You will:

• Help define what reliability means at US Cold

• Work on systems that operate in the physical world

• Engineer solutions that reduce toil and operational load

• See the direct impact of your work on warehouse uptime and performance

• Build practices that scale as the platform modernizes

This is an opportunity to grow as an SRE while helping establish the reliability foundation of a mission‑critical platform.

Compensation & Structure 

• Location: Hybrid – Camden NJ 

• Reports to: IT – Site Reliability Engineering Manager

• Salary Range: $130,000- $150,000

Operational Context

• Systems operate continuously across warehouse facilities

• Reliability failures have physical and operational consequences

• On‑call participation is part of the role

• Work occurs across cloud, SaaS, and on‑premise environments