Site Manager

This is a hands-on role that combines team leadership, customer service, and office services support, including printing, copying, scanning, mail, courier, imaging, managed print, and hospitality services. Assist with hands-on office services tasks such as printing, copying, scanning, mailing, and sending overnight packages.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Site Manager
San Diego, CA
3 Months+ (Temp to Perm)

Position Overview
The Site Manager is responsible for overseeing daily operations at a small-to-medium-sized client site while managing a small team. This is a hands-on role that combines team leadership, customer service, and office services support, including printing, copying, scanning, mail, courier, imaging, managed print, and hospitality services.

Key Responsibilities

• Manage daily site operations and supervise a small team of direct reports.
• Oversee contracted services, including copy, courier, managed print, imaging, mail, and hospitality.
• Assist with hands-on office services tasks such as printing, copying, scanning, mailing, and sending overnight packages.
• Coordinate incoming customer requests with onsite staff and support conference room setups, including food and beverages.
• Prioritize competing demands while maintaining a positive, customer-focused work environment.
• Train, coach, cross-train, and evaluate employees to improve productivity, service quality, and retention.
• Identify training needs and support employee career development through performance planning and development programs.
• Maintain daily communication with customers and ensure service delivery meets contractual requirements and Service Level Agreements (SLAs).
• Monitor customer satisfaction, gather end-user feedback, and support business retention.
• Ensure operational quality, audit compliance, deadlines, and adherence to RICOH Service Excellence standards.
• Match staffing, employee skills, and equipment with production demands.
• Identify service gaps or scope changes and update process documentation as needed.
• Support issue resolution related to pricing, orders, and invoicing by coordinating with the sales department.
• Prepare or support site reporting, customer presentations, and business reviews.
• Demonstrate knowledge of RICOH products, processes, and service offerings while identifying effective solutions for customer needs.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in a related office services, technical, or B2B environment.
• At least 2 years of managerial or supervisory experience strongly preferred.
• 3–5 years of customer-facing experience required.
• Previous experience in the office services industry or a law firm environment is preferred.
• Strong knowledge of technology and proficiency with Office 365.
• Professional customer service, written, and verbal communication skills.
• Strong problem-solving, strategic thinking, and organizational abilities.
• Ability to present information to a medium-sized group.
• Ability to manage competing priorities and work effectively with customers and onsite teams.
• Office environment with normal lighting, ventilation, temperature, and noise levels.
• Hands-on work involving printing, copying, scanning, mail, and conference room support.
• May involve periods of standing, walking, bending, reaching, stretching, or moving items weighing up to 50 lbs.
• Moderate dexterity required for keyboarding, calculators, and basic office equipment.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.