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Site Manager

Whistle Express Car Wash

  • Muskogee, Oklahoma
  • 2 days ago

    Highlights

    Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities. Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.

    Numbers & Facts

    LocationMuskogee, Oklahoma

    Description

    As a Site Manager, you’ll be the key leader responsible for the full operation of a Whistle Express location, ensuring the team, site, and customer experience all run at a high standard. In this role, you’ll guide your team, optimize performance, and create an environment where exceptional service and operational quality consistently come together.

    Key Responsibilities:

    Leadership and Team Development

    • Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
    • Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
    • Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
    • Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
    • Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.

    Customer Experience Excellence

    • Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
    • Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
    • Promote unlimited wash memberships and other services to enhance customer engagement and retention.
    • Train and support team members to consistently deliver high-quality customer experience.
    • Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.

    Operational Management

    • Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.
    • Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
    • Verify that all vehicles leaving the site meet Whistle’s quality standards.
    • Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
    • Identify operational challenges and implement improvements to keep the site running smoothly.

    Sales & Financial Performance

    • Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
    • Promote unlimited wash memberships and additional services to increase revenue.
    • Assist in planning and executing site promotions and marketing initiates to drive sales.
    • Monitor and manage the site budget, controlling expenses while maximizing profitability.
    • Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.

    Problem-Solving & Decision Making:

    • Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
    • Identify operational challenges and implement corrective measures to keep site performance running smoothly.
    • Make informed, timely decisions to resolve issues that impact the team.
    • Collaborate with team members to brainstorm solutions and improve processes.
    • Analyze recurring problems or trends and recommend strategic changes.

    Base Pay Range

    $32,400.00 - $71,400.00

    If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

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