Site Manager

The Site Manager is responsible for facilities management and ensuring the delivery of quality facility management services. This role will provide leadership and direction to their team.

Essential Duties & Responsibilities:
• Sets overall vision and leadership for the operations team.
• Establish and execute strategic direction for operations and maintenance team in alignment with customer goals.
• Supervises and coordinates all activities staff to ensure customer satisfaction.
• Daily tour of facility to inspect work performed.
• Compliance with all company’s safety policies / procedures in compliance with OSHA.
• Establish and maintain a safety-first culture by promoting and driving safe work and best practices.
• Performs Safety Observation tours and assist Safety Manager in ensuring that all employees are complying with site safety rules and regulations.
• Develop training programs to increase team technical capabilities.
• Facilitates customer review and customer planning meetings.
• Utilize data to develop trends and insights that will drive continuous improvement in the site performance.
• Develop and maintain operating budgets for site(s).
• Manage site to achieve KPI and Performance Indicators.
• Manages budgets in accordance with scope of work.
• Maintain Site performance indicators.
• Implements environmentally preferred practices at all locations.
• Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
• Develop and maintain positive relationship, being the primary interface with customer representatives.
• Collaborate to determine client expectations.
• Ensure delivery of committed services and overall customer satisfaction.
• Collaborate with Operations team to provide continuous improvement to advance the quality of service delivery.
• Responsible for staff training and development, performance reviews, and disciplinary measures
• Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts.
• Meet facility specific cost savings targets.

• Work with finance and accounting team to produce on-time accurate reports, including cost savings initiatives, variance analyses, etc.
• Inventory management: Monitor inventory status, requests for material and services, as well as material and services received
• Performs all other related duties as assigned.

 

Qualifications & Prior Experience:
• Undergraduate degree in business administration, engineering technology or related field preferred
• Minimum 6-8 years direct supervision of housekeeping/facility management operations required
• Demonstrated experience in managing 24/7 operations in a fast-paced work environment
• Automotive Experience is preferred
• Exceptional customer relationship management skills
• Experience working with unions
• Ability to plan and manage with budget and time constraints
• Safety and quality conscience
• Strong organizational and prioritization skills
• Proficient in MS Office
• Excellent written, verbal and people skills