Site Manager

Responsible for managing daily office services operations at a small law firm site, including copy, print, mail, fax, scanning, reception, and hospitality services. Coordinate daily workflow, prioritize competing and urgent requests, and ensure services meet client requirements and service-level agreements.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Site Manager
Location: Denver, CO (onsite)
Duration: 02+ month contract (temp to hire)
M-F (8:00 AM - 5:00 PM)

Overview

Responsible for managing daily office services operations at a small law firm site, including copy, print, mail, fax, scanning, reception, and hospitality services. Supervises a small team, ensures service standards are met, and serves as the primary point of contact for the client. Works hands-on with the team to maintain efficient operations, strong client relationships, and professional service delivery.

Responsibilities

• Manage daily operations of copy, print, mail, fax, scanning, reception, hospitality, courier, and managed print services.

• Supervise, train, coach, counsel, and evaluate employees while supporting career development and performance management.

• Coordinate daily workflow, prioritize competing and urgent requests, and ensure services meet client requirements and service-level agreements.

• Serve as the primary client contact, maintain regular communication, and build strong relationships with attorneys, legal staff, clients, and visitors.

• Monitor staffing, employee productivity, quality, deadlines, audits, and compliance standards.

• Ensure appropriate staffing and match employee skills and equipment to operational demands.

• Identify process gaps, resolve service issues, improve workflows, and maintain accurate process documentation.

• Support pricing, order, and invoicing issue resolution by coordinating with the sales department.

• Prepare reports, customer presentations, and business reviews to support contractual requirements and service improvements.

• Communicate expectations, recognize employee accomplishments, and maintain a positive, customer-focused work environment.

• Remain visible and actively involved in daily operations, provide hands-on support and team coverage, and take ownership of issues through resolution.

• Demonstrate working knowledge of office services, technology, and available products and processes.

• Perform other duties as assigned.

Requirements

• High school diploma or GED required.

• Minimum 2 years of direct management experience, preferably supervising a small team.

• 3 5 years of related work experience and 3 5 years of customer-facing experience preferred.

• Prior law firm or legal services experience strongly preferred; professional services or hospitality experience is also beneficial.

• Hands-on experience with copy/print, mail, fax, scanning, reception, and hospitality services.

• Strong leadership, customer service, written and verbal communication, organizational, and problem-solving skills.

• Ability to prioritize competing tasks, manage workflow, present information to groups, and resolve complex issues.

• Strong technical aptitude and proficiency with Microsoft Office 360.

• Ability to work independently with minimal oversight while remaining actively involved in daily operations.

• Professional, dependable, proactive, and client-focused attitude with a willingness to take ownership and ensure accountability.

• Ability to move throughout the office, stand, walk, bend, reach, stretch, and lift or carry materials weighing up to 50 pounds.

• Ability to work in a standard office environment with regular use of a computer, keyboard, and other office equipment.

• Business-casual professional attire appropriate for a law office.

• No free parking $15-$25.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.