Analysis Skills, Avaya Software, Communication Systems, Customer Support/Service, Equipment Maintenance/Repair, Hardware Configuration Management, Hardware Installation, Identify Issues, Information Technology & Information Systems, Integration Testing, Leadership, Network System Hardware, Peripheral Hardware, Problem Solving Skills, Quality Assurance Methodology, Remote Access, Secret Clearance, Software Configuration Management, Support Documentation, System Architecture, System Integration (SI), System Operations, Team Lead/Manager, Technical Support, Technology Analysis, Telecommunications, Telephony, Testing, United States Citizen, Voice Mail
Charleston, South Carolina
Abacus Technology is seeking a Site Manager to oversee a team of telecommunications technicians providing support for the Base Telecommunication Services through repairing, replacing, programming, and maintaining equipment and cables. This is a full-time position at Joint Base Charleston.
Responsibilities:
- Provide customer support, assistance, and orientation for telephony infrastructure systems utilized by Joint Base Charleston.
- Interact with users to repair, replace, program, and maintain all switches, peripherals, software, hardware configurations, and communication networking equipment ensuring proper system operation.
- Provide technical assistance to current and potential users to mitigate IT systems operations disruptions.
- Provide technical hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking.
- Administer customer voicemail accounts and provide initial orientation to new customers.
- Create and delete user accounts, assign and reset passwords.
- Manage infrastructure devices and systems using the latest approved software tools.
- Participate in meetings, discussions, committees, or special IT projects as needed.
- Analyze areas of concern, identify problems, and resolve conflicts as they arise.
- Review, update, and generate documents supporting the communication systems.
Qualifications:
3+ years experience providing inside plant support for telephone or telecommunication systems. Extensive experience with Avaya switches as well as related switch concepts. Experience in telephony and cable systems architecture, integration techniques, and testing methods. Experience leading a team and providing direction to team members. Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results. May be required to crawl under/behind customer work environments to gain access networking equipment. Must be a US citizen and hold a Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
A
Abacus Technology
To be successful in today's rapidly changing business and technology environment, you need an experienced and agile partner you can trust. Abacus Technology Corporation has big business experience, without big business inefficiencies. We can tackle any challenge, effectively and with flexibility. As an independently-owned and operated business, we make decisions to exceed customer – not shareholder – expectations. Abacus Technology Corporation offers a full spectrum of information technology support integrated with professional services in software, systems, management, communications, and engineering analysis. Through these tailored support services, we supply our customers with innovative, value-added, and process-driven solutions for exceeding their strategic business goals through improved service delivery quality and enabling them to realize significant operational cost savings.
100 to 499 employees
Staffing/Employment Agencies