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Site Manager CCC

Lincare

  • Clearwater, FL
  • Today

    Highlights

    The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers. Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team.

    Numbers & Facts

    LocationClearwater, FL

    Description

    The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers.

      • achieves call center and individual quality and productivity goals in accordance with established objectives

        • manages individual projects and contributes to other operational initiatives outside of team responsibilities

        Job Responsibilities:

          • Ensure headcount of sales agents is appropriate to support the business

            • Hiring and maintaining Supply Managers for designated sites as well as engaging in the hiring of Team Leads

              • Meeting business targets on a monthly and yearly basis

                • Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team

                  • Will complete performance evaluations as needed and support with employee terminations

                    • Key contributor in overseeing Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance

                      • Focuses and maintains performance efforts of the team on current business goals

                        • Works to ensure that their direct reports are productive and meet their individual business objectives and conduct their responsibilities in a professional and courteous manner

                          • Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives

                            • Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole

                              • Supports a positive Sales culture by driving execution on a daily basis, creating team engagement and excitement

                                • Identifies opportunities for process improvements

                                  • Ensure activities support the organization in achieving revenue and shipment targets



                                    • Proven leadership skills in coaching, developing, and training call center personnel

                                      • Demonstrated history of meeting performance objectives

                                        • Excellent verbal and written communications skills are a must

                                          • Proficient with computer applications including Word, Excel, Outlook, PowerPoint

                                          Education and Experience:

                                            • Associate or Bachelor's Degree preferred

                                              • Experience with call center productivity metrics preferred

                                                • Health care experience beneficial

                                                  • 5+ years leadership experience (including supervision of management level employees)

                                                    • 5+ years of customer service/call center experience

                                                    Physical Demands:

                                                    The employee must frequently lift and/or move up to 10 pounds.



                                  Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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