POSITION SUMMARY
The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
RESPONSIBILITIES
Represent Busbar Service at all customer and contractor meetings for projects which the PL is assigned to by the Area Supervisor
Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
Coordinate start-up, commissioning, inspection and site testing activities for assigned projects
Review scope of work requirements on the sales order
Review customer or third-party procedures and train personnel on those procedures
Define and manage man-power needs for the job
Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
Represent Service in front of the customer, contractor, and consultants
Assist contractors as required during installation of assigned projects
Coordinate Pre-Site meetings with contractor
Provide support to contractor for technical questions during installation
Support start-up and site testing activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide first level of tech support assistance to speed up problem resolution
Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
Provide daily status reports to Service management and customer
Manage issues list and work to resolve issues in a timely manner
Technical
- Provide On-the-Job training and on-site direction to associates for assigned projects
- Conduct field customer training for assigned projects as required
- Communicate with Technical Support on equipment issues
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the appropriate personnel
- Must be a role model to fellow associates with regards to safety by setting a positive example
- Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Administration
- Coordinate assigned project completion, customer training, and close-out
- Provide all commissioning reports in a final package to the customer
- Coordinate any additional training bought with the sales order
- Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
- Provide accurate and timely reporting in accordance with published guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms, et al.
Customer Satisfaction
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer or contractor where applicable
- Coordinate and attend customer or contractor meetings as required
- Maintain customer satisfaction rates according to company guidelines
Performance
- Complete all work in an efficient and timely manner
- Capable of making strong decisions, technical and commercial, under pressure
- Properly evaluate site and equipment for appropriate billing status
- Adhere to company dress code and safety regulations
- Understand and comply with company startup/escalation process and procedures
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization- Managers, co-workers, Support Services, sales, electronic communications, et al.
- Conduct themselves in a high degree of professionalism, and of service delivery
- Ability to handle stressful situations and provide a calming effect to customer
- High level of diplomacy when interacting with internal and external customers
QUALIFICATIONS
- Graduate of applicable Electrical Technical School or Military equivalent and six years minimum same or similar work experience. OR
- High school education or equivalent
- Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
- Knowledge of construction, electrical and mechanical contracting.
- Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
- Provide on-site customer consultation, must be able to present themselves as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication, organizational and management skills are required
- Valid driver's license is required
- Must be able to read and interpret electrical line diagrams and blueprints
- Ability to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a regular basis
- Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
- Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
- Must have ability to regularly lift at least 50 pounds
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
- Foster a Customer-First Mindset
PHYSICAL & ENVIRONMENTAL DEMANDS
- Medium Lifting (30 Ibs.- 45 Ibs.)
- Heavy Lifting (over 50 Ibs.)
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car, van, truck)
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
TIME TRAVEL REQUIRED
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development