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Site Analyst II

Quad/Graphics Inc

Martinsburg, WV

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JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Call Monitoring, Communication Skills, Customer Support/Service, Graphic Design, High Tech Industry, Identify Issues, Information Technology & Information Systems, Information Technology Software, International Marketing, Interpersonal Skills, Management of Information Systems/Technology (MIS), Manufacturing, Marketing, Microsoft Office, Microsoft Windows Operating System, Presentation/Verbal Skills, Root Cause Analysis, Sales, System Operations, Telephony, Time Management, Writing Skills
LOCATION
Martinsburg, WV
POSTED
25 days ago

GENERAL PURPOSE OF JOB

Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.

KEY RESPONSIBILITIES

In order of importance

  • Responds to level II support issues 24x7 through call tracking software
  • Supports, configures and maintains a subset of IT hardware and software including network, server and telephony infrastructure
  • Manages IT assets within inventory system
  • Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Associates or Bachelor's degree in related field or equivalent IT experience

Experience: 3-5 years of experience in IT field

Knowledge, Skills & Abilities:

  • Strong written, verbal and interpersonal communication skills
  • Strong knowledge of Windows current Operating Systems and associated tools and utilities
  • Basic understanding of infrastructure
  • Working knowledge of MS Office toolset
  • Customer service oriented

#LI-BB1

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.

About the Company

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Quad/Graphics Inc