Signage Delivery Manager

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Role Summary

The Signage Delivery Manager is a senior delivery leadership role within JLL, embedded with Amazon's Global Real Estate & Facilities organization. Reporting to the Amazon Global Signage Program Manager, this role is accountable for leading the JLL signage delivery team and executing the global signage strategy, standards, processes, and priorities established by Amazon.

The Signage Delivery Manager serves as the primary JLL delivery leader for the global signage program, translating Amazon's strategy into effective, scalable execution across AMER, EMEA, and APAC. This individual leads a geographically distributed team, establishes consistent delivery practices, drives operational discipline, and ensures signage projects are delivered in alignment with Amazon's direction, priorities, brand standards, quality expectations, schedule, and budget requirements.

The role is responsible for how the strategy is delivered, while partnering closely with the Amazon Global Signage Program Manager, who establishes the overall program strategy, priorities, standards, and direction.

Success in this role requires strong people leadership, operational excellence, cross-regional coordination, and the ability to turn program strategy into repeatable execution. The Signage Delivery Manager should proactively identify opportunities, risks, process improvements, and delivery solutions and bring recommendations to Amazon for direction and approval.

Key Responsibilities

1. Global Signage Strategy Implementation

• Implement the global signage strategy, standards, priorities, and roadmap established by the Amazon Global Signage Program Manager.
• Translate Amazon's strategic direction into clear execution plans, workstreams, team responsibilities, and regional delivery priorities.
• Ensure JLL delivery activities remain aligned with Amazon's approved strategy, standards, priorities, and business objectives.
• Support Amazon in evaluating implementation considerations, delivery constraints, risks, and opportunities.
• Provide recommendations and options to Amazon when site, regional, operational, or vendor conditions require a decision or adjustment.
• Identify opportunities to improve scalability, consistency, efficiency, quality, and customer experience and present recommendations to Amazon for consideration.
• Assist with implementation of new signage standards, processes, technologies, and program initiatives directed by Amazon.
• Maintain strong alignment between global strategy and regional execution.

2. JLL Team Leadership & Delivery Management

• Lead and provide direct oversight of the JLL global signage delivery team, including AMER and EMEA/APAC regional leads and supporting specialists.
• Establish clear roles, responsibilities, priorities, performance expectations, and accountability across the JLL team.
• Direct team workload, capacity, resource allocation, and prioritization in alignment with Amazon's program priorities.
• Coach and develop regional leads and team members to build consistent signage delivery capabilities.
• Establish a culture of accountability, collaboration, responsiveness, and continuous improvement.
• Ensure team members understand and consistently execute Amazon's signage strategy, standards, processes, and expectations.
• Identify capability gaps and recommend staffing, training, tools, or process improvements to support program needs.
• Manage cross-regional collaboration and ensure lessons learned and best practices are shared across the global team.

3. Consistent Global Delivery Processes

• Establish and maintain consistent JLL delivery processes across AMER, EMEA, and APAC in alignment with Amazon's requirements.
• Standardize project intake, planning, estimating, design coordination, procurement, fabrication, installation, quality control, closeout, and reporting processes.
• Ensure regional teams follow established global processes while allowing for documented local requirements and jurisdictional differences.
• Develop and maintain playbooks, procedures, templates, workflows, and tools that enable consistent delivery.
• Identify process gaps and regional variations and develop recommendations to improve consistency.
• Drive adoption of approved processes and monitor compliance across regions.
• Establish mechanisms for sharing regional lessons learned and incorporating approved improvements into global processes.

4. Signage Project & Program Delivery

• Lead execution of signage projects and programs in accordance with Amazon-approved scope, strategy, schedule, budget, and standards.
• Provide oversight of regional signage project delivery and ensure projects remain aligned with Amazon priorities.
• Coordinate signage implementation with broader workplace initiatives including relocations, renovations, new construction, workplace upgrades, and signage replacement programs.
• Establish project execution plans, resource requirements, milestones, dependencies, and delivery expectations.
• Lead global and regional delivery meetings and maintain clear visibility into project status, risks, issues, and decisions.
• Ensure consistent application of approved signage standards, messaging hierarchy, materials, finishes, and installation requirements.
• Coordinate with architects, design consultants, contractors, fabricators, installers, workplace teams, and other stakeholders to execute approved signage solutions.
• Ensure site-specific adaptations remain within Amazon-approved standards and escalate exceptions requiring direction or approval.
• Oversee quality control and installation execution across multiple vendors, crews, and locations.

5. Amazon Partnership & Advisory Support

• Serve as a trusted JLL delivery partner to the Amazon Global Signage Program Manager.
• Provide Amazon with clear, concise visibility into delivery performance, risks, issues, resource needs, and regional challenges.
• Bring forward informed recommendations and options to help Amazon make program decisions.
• Escalate decisions, exceptions, risks, and strategic issues to Amazon when they exceed established direction, standards, or delegated authority.
• Support Amazon in developing and implementing program initiatives by providing delivery expertise and operational insight.
• Represent Amazon's approved direction consistently with JLL teams, vendors, consultants, and project stakeholders.
• Maintain a clear distinction between Amazon program direction and JLL delivery execution.

6. Vendor & Contractor Management

• Lead JLL's management of signage vendors, fabricators, installers, consultants, and other delivery partners in accordance with Amazon's approved approach.
• Monitor vendor performance against scope, schedule, cost, quality, safety, and service expectations.
• Ensure consistent vendor management practices across regions.
• Support vendor selection, procurement, contracting, pricing, change management, and performance management as directed by Amazon and within established JLL responsibilities.
• Drive vendor accountability and resolve delivery issues with urgency.
• Identify opportunities for improved vendor performance, scalability, pricing, lead times, and quality and provide recommendations to Amazon.

7. Financial & Resource Management

• Manage JLL's delivery resources and project-level financial activities within Amazon-approved budgets and priorities.
• Monitor project costs, forecasts, change orders, and financial risks.
• Provide Amazon with accurate and timely financial and resource reporting.
• Identify cost, schedule, and resource optimization opportunities and present recommendations to Amazon.
• Ensure financial and resource decisions remain consistent with Amazon's approved program direction.

8. Risk, Quality & Compliance

• Establish consistent global processes for identifying, tracking, mitigating, and escalating signage delivery risks.
• Ensure projects comply with Amazon standards, approved designs, contractual requirements, applicable codes, accessibility requirements, and local regulations.
• Drive consistent quality assurance and quality control practices across all regions.
• Monitor installation quality and address deficiencies through appropriate corrective action.
• Escalate significant quality, safety, schedule, cost, or compliance risks to Amazon.
• Ensure lessons learned are documented and incorporated into future delivery.

9. Reporting, Performance & Continuous Improvement

• Establish consistent global reporting processes and delivery dashboards for the JLL team.
• Track KPIs related to delivery, schedule, cost, quality, vendor performance, process adherence, and team performance.
• Provide regular reporting to the Amazon Global Signage Program Manager.
• Create transparency into global workload, project health, resource capacity, risks, dependencies, and escalations.
• Analyze delivery data to identify trends, recurring issues, and opportunities for improvement.
• Recommend process improvements to Amazon based on observed delivery performance and regional experience.
• Implement approved improvements across the JLL organization.

Qualifications

Required:

• 8+ years of experience in signage, wayfinding, branded environments, construction management, facilities, workplace delivery, or a closely related field.
• 5+ years of people leadership experience, including leading geographically distributed teams.
• Demonstrated experience managing global or multi-region delivery programs.
• Proven ability to translate strategy into scalable operational execution.
• Strong experience leading teams, vendors, consultants, and project stakeholders.
• Experience developing and implementing standardized processes across multiple regions.
• Strong understanding of signage production, materials, fabrication, installation, and quality control.
• Experience managing multiple concurrent projects and priorities.
• Strong communication skills with the ability to provide concise, executive-ready reporting.
• Ability to operate effectively in a client-embedded services environment.
• Proficiency with project management methodologies and tools such as Smartsheet, Asana, or MS Project.
• Bachelor's degree in Business, Design, Architecture, Construction Management, Facilities Management, or a related field.

Preferred

• Experience in corporate real estate, facilities management, workplace services, or global workplace programs.
• Experience working within large technology companies or Fortune 500 environments.
• Experience supporting global signage, wayfinding, environmental graphics, or branded environments.
• Familiarity with ADA/accessibility signage standards and local regulatory requirements across multiple jurisdictions.
• Experience with digital signage platforms and emerging signage technologies.
• Experience implementing global standards while accommodating regional requirements.
• Experience working within an embedded services model such as JLL, CBRE, or Cushman & Wakefield.

Core Competencies

People Leadership

Ability to lead, develop, motivate, and hold accountable a geographically distributed delivery organization.

Strategy-to-Execution

Ability to translate client strategy and direction into clear, executable plans and consistent delivery.

Global Process Management

Ability to establish and drive consistent processes across regions while appropriately accounting for local requirements.

Client Partnership

Ability to operate as a trusted delivery partner to Amazon, providing transparency, recommendations, and informed execution support.

Operational Excellence

Strong focus on repeatability, accountability, efficiency, quality, and continuous improvement.

Stakeholder Management

Ability to coordinate and influence internal teams, vendors, consultants, contractors, and site stakeholders.

Signage & Delivery Expertise

Strong understanding of signage design, programming, fabrication, installation, materials, quality control, and project delivery.

Problem Solving

Ability to identify delivery challenges, develop practical options, and escalate decisions requiring Amazon direction.

Communication

Clear, concise, and proactive communication across regional teams, vendors, stakeholders, and Amazon leadership.

Adaptability

Ability to operate effectively in a fast-paced, global environment with evolving priorities and requirements.

Role Accountability

The Signage Delivery Manager is accountable for JLL's execution of Amazon's signage program, including team leadership, operational delivery, process consistency, vendor performance, quality, reporting, and implementation.

The Amazon Global Signage Program Manager remains accountable for establishing program strategy, priorities, standards, and overall direction.

The Signage Delivery Manager is expected to proactively identify opportunities, risks, and recommendations; however, changes to Amazon's strategy, standards, priorities, or program direction are subject to Amazon's direction and approval.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

167,200.00 - 214,900.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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