Sign Language Interpreter Flex

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Flex Interpreters (working 15 hours over a 6 week scheduling round) are eligible for the following:

Telehealth Plan This is a heavily discounted telehealth that offers limited telehealth visits only

Community work (when available)

Flexible scheduling

401 (k) Retirement Savings Plan with employer match

EAP (Employee Assistance Program)

Massage Reimbursement

Job Requirements

Must be able to work 15 hours every 6 weeks

Must pass the companys interpreting skills assessment

Must attend and successfully complete a 40 hour New Hire Training

Essential Duties and Responsibilities include the following:

Provide effective video relay service and video remote interpreting for consumers

Support and model the companys mission and values

Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues

Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping

Adhere toall policies and procedures as outlined by the company and all FCC regulations

Demonstrate the ability to adapt quickly to new and changing technologies

Multi task between interpreting effectively and utilizing video

Participate in company sponsored training for Professional Development

Exhibit the ability to meet performance expectations with minimal supervision

Possess the ability to work effectively in a fast paced, dynamic environment

Demonstrate strong interpersonal skills in all settings

Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid drivers license and required insurance is necessary.

Minimum Qualification Requirements:

Fluent ASL and spoken English language skills

Able to provide accurate interpretation

Good understanding of Deaf culture

Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct

Three to five years experience in interpreting (preferred but not required)

As applicable, state licensure of state-required credentials

You must be 18 years or older to apply

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be