Shuttle Supervisor
Salaried Exempt
Location: Mt. Crawford, VA
Reports to: Transportation Operations Manager
Work hours: Monday-Friday 9:00am to 6:00pm. Must be willing to work outside of regular hours as needed. Occasional travel required to participate in relevant events and related training opportunities or site visits.
Responsibilities:
- Manage the operation of local shuttle drivers for assigned customer accounts, as well the administrative, organizational, and system handling of transportation activities
- Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations to ensure that customer expectations are met and all relevant regulations are followed
- Ensure adequate staffing is in place to meet/match customer demands, which will most likely vary based on projected daily volumes
- Coordinate the implementation of effective safety & compliance programs with core team
- Monitor hours of service laws along with all other regulations for assigned drivers, and report violations as needed. Ensure other safety and compliance deficiencies are reported/corrected as well
- Be a primary contact and direct supervisor for local shuttle drivers & yard jockeys on dedicated accounts assigned to this position. This includes employee reviews, counseling, and all other clerical/management oversight necessary.
- Develop and maintain proper, productive, and professional relationships with customers and their representatives
- Keep lines of communication open and keep customers aware of load status as requested by customers and/or if situations change
- Work with customers, shipping/receiving locations and drivers to secure loads and communicate any load/unloading appointments
- Share in off-hours/weekend call duties with other staff members and management
- Responsible for assuring drivers clearly understand and comply with customer instructions attached to load releases
- Responsible for assisting in the responsible allocation of assets, drivers and available business in such a way as to minimize operational expenses while maximizing utilization
- Foster an environment of mutual respect throughout the organization
- Maintain a high degree of integrity at all times and in all circumstances
- Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items
- Provide administrative staff with all necessary documentation and information on all loads to ensure proper, timely and accurate billing by ensuring drivers are providing the same in a timely fashion
- Professionally perform all duties in a manner which promotes the image, growth, profitability and success of the company
- Other duties as assigned
Qualifications:
- Strong computer skills & ability to learn companys system
- Organizational - ability to administer, organize, and file paperwork
- Communicative - ability to communicate via phone and email effectively and efficiently
- Multi-Tasking Capability ability to handle more than one task at a time
- Initiative ability to self-start and work with minimum direct supervision
- Flexibility ability to adjust to changes in work assignments and scheduled hours, including weekends
Training and Experience:
- High school diploma required; Bachelors level degree preferred
- Experience in transportation as a driver, dispatcher, or in a supporting role