Shuttle Driver - DoubleTree by Hilton Billings

The Shuttle Driver provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This position creates a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction and supports overall hotel operations.

Pay Range: Starting from USD $15.50/Hr. Job Description:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Shuttle Driver to join our team.

 

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Shuttle Driver, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

 

**Successfulcompletionofadrug screeningisrequiredforemployment

 

Job Purpose

The Shuttle Driver provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This position creates a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction and supports overall hotel operations.

What You'll Do

• Safely transport guests to and from the airport and other designated locations.

• Follow all traffic laws and company safety procedures.

• Assist guests with luggage during shuttle service.

• Clearly communicate hotel services and amenities during transport.

• Maintain cleanliness of the shuttle vehicle (inside and outside).

• Ensure vehicle is fueled and taken for routine service as needed.

• Clean and maintain lobby, entrances, and courtyard areas.

• Greet guests warmly upon arrival and departure.

• Transport guest luggage to and from rooms using carts or by hand.

• Respond promptly to guest inquiries in person and by phone.

• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

What We're Looking For

• A warm, welcoming professional who genuinely enjoys helping guests.
• An organized and detail-oriented team member.
• A calm problem-solver who can handle multiple priorities.
• Someone who demonstrates professionalism, reliability, and a service-first mindset.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

Technology & Systems

Experience with the following is preferred:

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.