SHS-GIFT SHOP SPECIALIST LANSING

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SHS-GIFT SHOP SPECIALIST LANSING

9/18/26Sparrow Hospital

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Job ID: 55843

Positions Location: Lansing, MI Job Description General Purpose of Job: Under

Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Under the direction of the Gift Shop Supervisor, the Gift Shop Specialist greets and assists customers, maintain an organized and clean store, stock/restock inventory, process sales transactions, and provide exceptional customer service.

This is a great opportunity for someone who enjoys interacting with people, has a passion for sales and customer service, has a great eye for understanding retail best practices, has a knack for visually displaying merchandise to optimize sales, and is interested in joining a large healthcare system.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet customers as they enter the shop, provide them with excellent customer service, and assist them with finding items and making purchase decisions.
• Arrange and display merchandise to optimize visual appeal and assist in creating attractive displays for seasonal and promotional events.
• Help maintain the shop's environment through organization, cleaning, dusting, etc. as needed.
• Assist in receiving and unpacking merchandise shipments; restock merchandise as needed; monitor and report any issues with merchandise quality and/or stock shortages.
• Collaborate with team members and volunteers to achieve sales targets and promotional upselling.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Keep track of inventory levels and notify the Gift Shop Coordinator when supplies run low.
• Provide information to customers about the philanthropic purpose of the gift shop.
• Support the needs of and work collaboratively with gift shop volunteers.
• Handle customer complaints and inquiries professionally and courteously.
• Follow all hospital policies and procedures, including cash handling, security, and safety.
• Reinforce and model a supportive culture of positive customer service and excellence.
• Treat all people with respect and dignity
• Perform other duties as assigned.

Job Requirements

General Requirements • None Work Experience • Minimum one year of retail experience • Previous retail or customer service experience - preferred • Experience working with Volunteers - preferred • Experience within a healthcare system - preferred • Experience using a point-of-sale system - preferred Education • High school diploma or GED. • Associate's Degree in Business, Finance, or Hospitality - preferred Specialized Knowledge and Skills • Excellent customer service, communication, and interpersonal skills. • Basic math skills for handling transactions and making change. • Strong organizational skills and attention to detail. • Ability to work evenings and weekends is required. • Positive attitude and a willingness to learn. • Ability to work in a fast-paced environment. • Ability to work independently and as part of a team. • Basic computer skills. • Develop and maintain positive relationships. • Strong organizational skills and ability to multi-task. • Ability to make decisions independently. • Schedule flexibility M-F with primary availability of evenings and at least one weekend day. • Ability to lift 25 pounds

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Job Family

Administrative/Clerical

Requirements:

Shift

• Variable

Variable Degree Type / Education Level

• High School / GED

High School / GED Status

• Part-time Non-Benefit Eligible

Part-time Non-Benefit Eligible Facility

• Sparrow Hospital

Sparrow Hospital Experience Level

• New Grad

New Grad

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