Description
Responsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and its products.
Key Responsibilities
• Accurately and efficiently executes airend rebuilds
• Troubleshoots, overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
• Balances rotor assemblies to specifications
• Performs mechanical work on compressors, related products, building equipment and equipment
• Provides professional troubleshooting and technical services in person or over the phone
• Provides a high level of customer service in response to customer needs and satisfies their expectations
• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
• Maintains a high level of quality control
• Ensures all service equipment and tools are in good working order, clean and properly repaired including proper tooling and equipment calibration
• Prepares and provides various reports as directed including but not limited to maintaining accurate records on airend rebuild, equipment and preventative maintenance programs
• Completes customer work order forms and other job-related paperwork timely and accurately
• Trains and assists other Service Technicians
• Maintains cleanliness of shop
• Optimizes sales potential with customers
• Performs other related duties as assigned by management
Supervisory Responsibilities: This position has no supervisory responsibility.
Skills, Knowledge and Expertise
• Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
• Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines
• Must have firm commitment to excellence and high standards
• Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
• Detail oriented, organized, self-motivated, resourceful, and adaptable; able to work independently within team focused environment
• Strong understanding of how to create highly satisfied customer
• Ability to follow established policies and procedures with a safety-first attitude
• Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
• Demonstrated problem solving and process analysis skills
• Good judgement skills with the ability to make timely and sound decisions
• Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
• Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
• Proficient in using measuring devices such as micrometers, calipers and dial indicators; understanding of clearances and tolerances
• Knowledge of air compressor or other pneumatic mechanical equipment preferred
• Basic electrical knowledge preferred
• Must maintain valid Transportation Worker Identification Credentials (TWIC)
• Willingness to obtain and maintain necessary certifications required to operate equipment as directed by federal, state and/or local ordinances
• Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
• Working knowledge of Microsoft Office 365 software