Copilot said:
Shop Supervisor / Working Supervisor
Oversee daily shop operations, lead mechanics, ensure quality repairs, maintain safety standards, and deliver excellent customer service. Responsible for employee supervision, scheduling, performance management, KPI tracking, facility maintenance, and continuous process improvement.
Key Responsibilities
- Lead and support shop technicians and staff
- Manage daily workflow, productivity, and repair quality
- Monitor KPIs, safety, and customer satisfaction
- Handle employee scheduling, timecards, PTO, evaluations, and discipline
- Maintain customer relationships and resolve service concerns
- Ensure compliance with company policies and safety regulations
- Keep shop, equipment, and tools organized and operational
- Prepare reports and communicate with management
Requirements
- High School Diploma or GED
- 3+ years mechanic experience (5+ preferred for senior level)
- Strong knowledge of trailer systems and repairs
- Ability to diagnose mechanical issues
- Leadership and communication skills
- Basic math and computer skills
- Pass background check, drug screen, and physical
Preferred
- Trade school certification
- ASE certifications
- Experience supervising technicians
Physical Requirements
- Lift up to 50 lbs
- Work in heat, cold, and confined spaces
- Stand for extended periods
- Climb ladders and access trailers safely
Ideal Candidate: A hands-on leader with strong trailer repair knowledge, excellent organizational skills, a customer-focused mindset, and the ability to drive shop performance and safety