Shop Foreman/Dispatcher

Job Summary

The Shop Foreman/Dispatcher is the technical leader of the service department. This role is the bridge between the advisor team and the technician team, ensuring repair orders move through the shop efficiently, accurately, and profitably. This role directs work distribution, supports technicians on diagnostic and repair challenges, enforces quality control standards, and drives shop productivity. 

Benefits

• Competitive Pay

• Medical, Vision, Dental Insurance

• 401(k) Retirement Plan 

• Group Life Insurance

• Paid Vacation

• Employee Discounts

Responsibilities

• Dispatch and prioritize repair orders to technicians based on skill level and shop workload

• Provide diagnostic support and technical guidance to technicians on complex repairs

• Coordinate daily workflow between service advisors, technicians, and parts personnel

• Maintain proper scheduling and distribution of work to maximize technician efficiency

• Perform quality control inspections on completed work before vehicle delivery

• Monitor technician efficiency and productivity, identify and remove workflow bottlenecks

• Support the multi-point inspection (MPI) process to ensure thorough, honest, and consistent vehicle inspections

• Communicate repair status and technical findings to service advisors to support accurate customer communication

• Coordinate with the parts department to minimize technician downtime

• Mentor and develop apprentice and entry-level technicians

• Assist the Service Manager with technician performance feedback and training plans

• Enforce shop safety standards, equipment maintenance, and OSHA compliance

Qualifications

• Previous automotive service department experience preferred

• Experience as a dispatcher, production manager, shop foreman, service advisor, or similar role 

• Advanced diagnostic capability across engine, electrical, and drivetrain systems

• Proven ability to manage a team with a positive attitude and strong work ethic

• Outstanding customer service and communication skills

• Excellent problem-solving and decision-making skills with the ability to multitask 

• Ability to work effectively in a fast-paced environment

• Computer proficiency and experience with dealership management systems 

• Ability to build positive relationships with customers, technicians, and coworkers

Michael Hohl Chevrolet GMC Cadillac maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.