Shop Clerk - Lift Truck

Position Summary

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

Essential Responsibilities & Expectations

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Qualifications

Education

High school diploma or the equivalent

Experience

• Prior clerical or administrative experience is desired.
• Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft SharePoint
• Microsoft Dynamics AX 2012

Job Training

• Microsoft Word - Basic
• Microsoft Excel - Basic and Intermediate
• Business communication skills training
• OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a Service Department shop office environment.
• Some work must be performed in the shop environment with limited exposure to physical risk.
• No or very limited physical effort is required for this position

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.