SHL - IT ACCESS CONTROL TECHNICIAN

IT Access Control Technician

The Stronghold Companies is seeking an IT Access Control Technician to support user provisioning, account administration, and access management across our enterprise systems. This role ensures employees have the correct access to applications, network resources, and Microsoft services while maintaining accuracy, security, and compliance.

This is a hybrid role based in the La Porte/Pasadena, TX area.

Responsibilities

• Create, modify, and deactivate user accounts in Active Directory
• Manage security groups, distribution lists, and shared mailboxes in AD and Exchange Admin Center
• Maintain network folder permissions and respond to access requests
• Provision access for business applications and IT systems based on approved processes
• Support onboarding and offboarding with correct access setup and removal
• Handle basic troubleshooting for access and login issues
• Assist with documentation and support for audit and compliance reviews
• Work closely with IT, HR, and department managers to ensure timely access setup

Competencies: Attention to Detail, Communication (verbal and written), Organizational, Multi-tasking, Teamwork, Thoroughness

Supervisory Responsibility: This position will have no supervisory responsibilities.

Other Duties: Duties, responsibilities, and activities may change at any time with or without notice that are job-related and consistent with business necessity.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands: While performing the duties of the job, an IT Access Control Technician is occasionally required to bend, stoop, walk, climb, squat, reach, kneel, push/pull, stand, sit, and lift up to 20 pounds.

Position Type/Expected Hours of Work: This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Equal Employment Opportunity (EEO) Statement: Stronghold is an Equal Employment Opportunity Employer. Stronghold is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic that is protected by federal, state, or local laws.

Qualifications

Required Education and Experience:

• 1–3 years of IT experience, ideally in access administration or help desk
• Working knowledge of Active Directory, Exchange Admin Center, and user provisioning
• Understanding of network folder permissions and application access
• Strong attention to detail and ability to follow structured processes
• Clear communication skills and the ability to collaborate with multiple teams

Preferred Education and Experience:

• Exposure to ERP or enterprise applications (e.g., Dynamics, Coupa, etc.)
• Familiarity with IT compliance, access reviews, or audit processes
• Interest in growing skills in identity governance and automation