| Location | Lebanon, Pennsylvania |
Who We Are:
With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and over 500 teammates, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies. We seek talented, enthusiastic, and customer-focused individuals to join our team.
Why You’ll Love Us:
At APR Supply, we believe great work starts with strong relationships. As a family-owned distributor, we are committed to long-term growth—for our customers and our teammates.
You will find meaningful work, opportunities to grow, modern tools that support your success, and a team that values accountability, excellence, and results. We offer competitive pay, strong benefits, and the stability of a company that invests in its people for the long haul. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.
Job Summary:
The position is responsible for overseeing daily shipping operations and supporting drivers across the company by assisting with problem-solving, resolving operational issues, and staffing coverage. This role also maintains regulatory compliance, ensures safe, reliable, and customer-focused service, provides direct leadership, and promotes accountability across the shipping function. This is a 1st Shift position, and the days are Monday through Friday starting at 5:00am.
What You’ll Do:
·Respond to customer concerns related to deliveries, pickups, service, or shipping accuracy.
· Investigate issues, coordinate timely resolutions, and communicate outcomes to the appropriate teams.
· Identify recurring service problems and recommend corrective actions.
Teammate Leadership and Accountability
· Provide daily direction, coaching, and support to shipping teammates and drivers.
· Set clear expectations for safety, attendance, productivity, conduct, and customer service.
· Address performance or conduct concerns promptly and consistently.
· Document and administer disciplinary action in accordance with company policies and established procedures.
DOT Compliance and Driver Safety
· Monitor Department of Transportation requirements and maintain required driver and vehicle documentation.
· Support compliance with hours-of-service, inspection, licensing, and other applicable requirements.
· Coordinate and deliver driver safety training, including onboarding, refresher training, and corrective coaching.
· Review safety incidents, trends, and follow up on corrective actions.
Driver Coverage and Daily Operations
· Provide and coordinate driver coverage at all hub locations to maintain service levels during absences, peak demand, and schedule changes.
· Reassign routes, drivers, or resources as needed to support timely deliveries.
· Communicate coverage plans and operational changes to affected teammates and departments.
Fleet and Equipment Management
· Assign vehicles and equipment based on route requirements, driver qualifications, availability, and operational needs.
· Monitor equipment condition and coordinate maintenance or repairs with the appropriate partners.
· Conduct and document vehicle-cleaning audits, communicate findings, and follow up on deficiencies.
Geotab and Telematics
· Use Geotab and other telematics systems to monitor vehicle activity, driver behavior, route performance, and safety trends.
· Investigate exceptions or alerts and coach drivers when improvement is needed.
· Maintain accurate system assignments and provide relevant reporting to leadership.
Pickup Requests
· Review, prioritize, and coordinate customer pickup requests.
· Assign pickup work based on route capacity, timing, equipment, and driver availability.
· Communicate status updates and resolve pickup-related issues promptly.
Key Performance Indicators
The Shipping Supervisor will be responsible for monitoring, reporting, and improving key performance indicators, including, but not limited to:
· Departure times
· On-time deliveries and time stops
· Incident tracking- Safety Rate
· Cost per stop
· Planned routing versus actual routing and associated costs.
· MPG tracking- Driver habits
· Idle time percentage
· Vehicle Utilization rate
For a look at our distribution center, go to: https://www.youtube.com/watch?v=JmdKaZZ3XEQ
Want more info? Visit www.aprsupply.com.