Shipping & Receiving Specialist at Antioch Warehouse

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company's products and support materials, both directly and through a third-party warehouse to customers and field sales representatives. The Shipping & Receiving Specialist manages the receipt of the Company's products and support materials from factories and suppliers and manages the reverse logistics receipts of Return Merchandise Authorizations (RMAs) and employee-returned equipment.

What This Role Does:

• Ensures that all orders processed through the ClearCaptions shipping department and third-party warehouse are shipped in accordance with ClearCaptions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity.
• Receives and unpacks goods. Checks receipts against waybills, packing slips, etc., and prepares discrepancy reports when needed.
• Determines packaging requirements. May pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes.
• Updates and maintains all incoming and outgoing shipment records within the Salesforce order management application.
• Coordinates the movement and management of returned and replacement materials using established shipping and receiving processes.
• Conducts, as necessary, searches to locate products "lost" within the system or shipment routing. Adjusts records to reflect the situation and takes steps to correct the cause of the lost product.
• Maintains a clean, neat, and orderly work area.
• Conducts operations in a manner that promotes safety.
• Performs other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required.
• Shipping and receiving experience with FedEx, UPS, and DHK is preferred.
• Excellent customer service skills and administrative experience.
• Ability to lift items weighing more than 50 pounds with assistance when necessary.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Reliable and predictable attendance.
• Willingness and ability to work flexible hours as needed.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Knowledge of Salesforce.com order management or similar shipping/receiving applications.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)
• Frequently bend, crouch, reach, twist and grasp; may be required to lift or move boxes weighing more than 50 pounds with assistance and/or the use of a pallet jack.
• Appropriate personal protective equipment (PPE), including closed-toe shoes, must be worn.

Work Environment:

Warehouse: Work environment is primarily within the company warehouse, indoors, with some variation in temperature and occasional exposure to outdoor weather conditions.

Compensation:

$19.00/hr to $21.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate's qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn't follow these guidelines, please don't engage. You're welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.

We're committed to a hiring process that is respectful, secure, and clear every step of the way.