Shipping/Receiving Coordinator

Position Summary

The Shipping/Receiving Coordinator is responsible for coordinating and executing daily outbound shipping activities to ensure accurate, timely, and cost‑effective delivery of customer orders. This role serves as the primary link between the warehouse, freight carriers, and internal teams to maintain smooth shipping operations and high service levels.

Key Responsibilities

Coordinate daily outbound shipments, including parcel, LTL, and full truckload orders

Prepare and verify shipping documents (BOLs, packing lists, labels, customs paperwork as required)

Use the Transportation Management System (TMS) to schedule carrier pickups and communicate shipment details to carriers and internal stakeholders

Ensure orders are shipped accurately, on time, and in compliance with company and carrier requirements

Monitor shipment status and proactively resolve delays, damages, or delivery issues

Maintain accurate shipping records in the Warehouse Management System (WMS)/Enterprise Resource Planning (ERP) computer systems

Verify freight bills and assist with freight claims as needed

Collaborate with warehouse teams to prioritize orders and adjust to changing volume or deadlines

Support continuous improvement initiatives related to shipping accuracy, cost, and efficiency

Adhere to safety policies and standard operating procedures

Qualifications

High school diploma or equivalent required; associate degree preferred

2+ years of experience in shipping, logistics, or warehouse operations

Working knowledge of common shipping methods (UPS, FedEx, LTL, FTL)

Experience with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and Transportation Management System (TMS) business computer systems

Strong attention to detail and organizational skills

Ability to prioritize tasks in a fast‑paced environment

Clear communication skills and a customer‑service mindset

Proficient with Microsoft Office (Excel, Outlook, Word)

Preferred Skills

Experience coordinating freight across multiple carriers

Familiarity with freight cost control and basic rate analysis

Experience in high‑volume distribution or manufacturing environments

Forklift certification or willingness to obtain (if applicable)

Key Performance Indicators (KPIs)

On‑time shipment performance

Shipping accuracy rate

Freight cost adherence

Documentation and system accuracy

Carrier issue resolution timeliness

Physical Requirements

Ability to sit, stand, and walk in a warehouse environment

Able to lift up to 50 lbs occasionally

Comfortable working around material handling equipment