Shipping Office Supervisor

Shipping Office Supervisor

Location: Farmington, CT

The Shipping Office Supervisor is responsible for leading and overseeing the daily operations of the shipping office and serving as the primary control tower for the Farmington warehouse operation. Reporting directly to the Warehouse Manager, this role ensures efficient coordination of inbound and outbound transportation activities, provides visibility and communication to internal stakeholders, and drives operational excellence through process discipline, accountability, and continuous improvement.

This is a hands-on role that combines staff supervision with active participation in daily operations. The incumbent will lead the shipping office team, manage transportation-related activities, monitor key performance indicators, and serve as the primary escalation point for Sales, Customer Relations, Production Planning, and other commercial stakeholders. Success in this role requires a proactive, results-driven leader who thrives in a fast-paced environment and can quickly identify issues, determine root causes, and drive effective solutions.

• Supervise, coach, and develop personnel.
• Establish performance expectations and hold team members accountable for achieving operational goals and service standards.
• Ensure appropriate staffing coverage to support business needs.
• Provide training, cross-training, and ongoing development for team members.

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