We are seeking an individual who understands that shipping & receiving, in the context of lean manufacturing, a "water spider", means a dedicated team responsible for the continuous replenishment of materials and tools at workstations, ensuring a smooth transition to point of use.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Supervise and coordinate activities of shipping and receiving clerks engaged in verifying and keeping records on incoming and outgoing shipments and preparing products for shipment.
- Work closely with manufacturing and purchasing teams to ensure materials are delivered as per the established lead times.
- Coordinate activities of material handlers to ensure daily requirements and objectives are met.
- Manage and improve on-time delivery at levels to ensure customer satisfaction.
- Responsible for receiving and initiating the RMA approval process.
- Initiate and follow through completion of freight claims against carrier for shortages,
- Participate in physical inventories of warehouses and/or supply yard.
- Champion EM-WEB portal for on-line parts ordering. Work closely with ASA's and Depots to resolve any ordering issues with SMG.
- Communicate parts and accessories work order requirements to scheduling for timely production of service parts and accessories.
- Build relationship with the sales, purchasing, manufacturing, production, quality, rep groups, service agencies & parts distributors. Keeping these individuals informed in a timely manner.
- Responsible for the supervision of subordinates. This includes responsibility for their safety, work results, career planning and advancement, training, reviews, and disciplinary actions.
- Develop, implement and oversee the policies for the Shipping and Receiving Department.
- Ensure that commitments on projects are met.
PHYSICAL REQUIREMENTS:
Type
Rarely
0 -12%
Occasionally
12 - 33%
Frequently
34 - 66%
Regularly
67 - 100%
Seeing:
x
Hearing:
x
Standing/Walking
x
Climbing/Stooping/Kneeling
x
Lifting/Pulling/Pushing
x
Fingering/Grasping/Feeling
x
WORKING CONDITION:
- General manufacturing environment.
- Minimum travel
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Advance knowledge of computer software including Excel, Word, PowerPoint and Oracle.
- Excellent verbal and written communication skills.
- Ability to work independently with little supervision.
- Must be a pro-active, hands-on manager with ability to follow through.
- Knowledge of food equipment parts and products.
- Ability to work well with all departments.
- Exceptional analytical capabilities to perform root cause analysis.
EDUCATION AND EXPERIENCE:
- Minimum five years' experience in a leadership role.
- Minimum of five years' experience in the shipping and receiving industry.
- Minimum of two years of customer service experience.
- Bachelor's degree required.