Amazon"s Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you"ll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes.
This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You"ll gain hands-on experience in supply chain operations while building relationships with external partners
Key job responsibilities
A day in the life
You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.
About the team
The Shipper Support team is part of Amazon"s Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we"re building scalable processes and tools that will shape the future of shipper support at Amazon.