POSITION SUMMARY:
Zone Managers, hourly Shift Supervisors, are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
DUTIES AND RESPONSIBILITIES:
Service: • Model Company Service standards and behaviors with every customer; • Efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures; • Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures.
Operations: • Facilitate opening and closing of stores; • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions; • Ensure store merchandising standards are consistently executed per the company guidelines; • Coordinate, monitor and align team resources to maximize sales and service potential; • Resolve basic IT /register issues and escalate as necessary; • Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately; • Prepare for and participate in inventories; verify high risk counts.
Financial/Business: • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events; • Communicate daily with the team; look for additional ways to drive business through product, processes, or people.
People/Leadership: • Serve as the Manager on Duty providing leadership during assigned shifts; • Direct, coach, and train Associates in their daily job assignments; • Represent and support the company by fostering strong business relationships within the airport community; • Monitor and address performance issues in a timely manner through a partnership with AGM or GM; • Contribute feedback on Associate reviews and provide input on Associate counseling.
Other duties as assigned.