Crimson Cup Coffee House- Shift SupervisorPosition: Shift SupervisorLocation: West Chester Township, OHCrimson Cup Coffee & Tea...For over 30 years we have been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, to exceed the industry's best practices, and to proudly educate our customers and partners to do better - it's what defines our Focus On Good.Crimson Cup travels around the world looking not just for partners, but for life-long friends. The pride we take in nurturing relationships we've built within coffee communities around the world is only matched by the responsibility and honor we feel when roasting, preparing and serving those coffees to our customers.As a rapidly growing company, Crimson Cup and its family of brands is always looking for people who are passionate about coffee and energized by growth. We strive to bring people into the organization that believe in our core values of achieving results, giving back, and having fun!The Shift Supervisor / Manager role plays a critical part in bringing our mission, core values and coffee partnerships to life by creating and upholding an uplifting environment for employees and customers alike, while also modeling, directing and coaching teammates to achieve operational excellence, financial goals and continuous learning and personal development.Qualifications:Minimum of two years customer service experience in hospitality or retail industriesSpecialty coffee/tea lover with a desire to learn and expand industry knowledgeSolution-oriented, positive and thrives on overcoming obstaclesLoves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacksStrong communication and interpersonal skillsMotivated to achieve resultsAble to multitask with efficiency and urgencyReliable transportation, punctual for all shifts and meetingsAbility to lift 40 poundsAbility to work largely standing, moving, bending and reachingComfortable with wearing a headset, per drive-thru operationsRoles and Responsibilities:Model and coach teammates to provide uplifting customer experiencesCreate specialty coffee beverages to company standardsEnsure baristas continually create specialty coffee beverages to company standardsAffinity to stay on top of industry trends and product innovationsExecute and oversee store opening and closing tasks to company standardMaintain a clean, tidy and food-safe store environmentShares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffeeMaintain positive and professional environment, ability to teach and train baristasResolve customer concerns and complaints in a timely and uplifting mannerSupport inventory management, as assignedSupport professional development of store team / talent planEnsure proper cash management***Tips are a significant portion of earnings! ***