Shift Supervisor

Current Team Members who demonstrate potential leadership characteristics may be selected by exempt management for the Shift Supervisor position. Under the direct supervision of exempt management, Shift Supervisors are introduced to various management responsibilities with the potential goal of sufficient leadership growth to support promotion to a management position.  Unlike the Manager in Training Program, which is a highly structured eight (8) week full restaurant operations training program that results in a manager assignment upon successful completion, Shift Supervisors receive on-the-job training for specific but isolated management tasks and shift responsibilities.  To maximize the effectiveness of Shift Supervisor development, Shift Supervisors are often scheduled to work during periods that overlap with exempt management personnel.  As business needs dictate and to further isolate management skills development, a Shift Supervisor may be scheduled to independently work an open or close shift.

ESSENTIAL FUNCTIONS

• Effectively and efficiently support restaurant operations by following the best practices of the Company and Brand Equity Standards to ensure Guest satisfaction and profit maximization
• Support and lead assigned day to day operations during scheduled shifts including guided decision making, Team Member support, Guest interactions, inspection of product quality and restaurant cleanliness
• Assist in preparing end of shift reports including Daily Labor, Food Control and Daily Sales for management review and approval
• Learn to positively impact revenue through direct interactions with Guests to further a positive Guest experience and promptly resolve Guest concerns, as appropriate
• Strive to achieve 100% Guest satisfaction through legendary acts of leadership and quality
• Emulate Red Robin core values of honor, integrity, seeking knowledge, and having fun within the restaurant environment
• Encourage Team Member satisfaction of regulatory obligations, state & federal laws, liquor license requirements, local health and safety codes, Company safety and security policies, and meal/break period laws during assigned shifts through Team Member coaching and education
• Assist Team Members’ adherence to Company cash handling and payment processing procedures
• Set an example for other Team Members by emulating consistent compliance with all Company standards and policies including the Code of Conduct, Attendance and Uniform and Appearance policy
• Encourage and teach Team Members to provide world class Guest experiences
• Protect Company assets and identify for management action situations that create potential organizational risks

Physical Effort            

• Lifting- up to 10lbs frequently, up to 50lbs occasionally, up to 100lbs infrequently.  Lifting overhead frequently.
• Exposed to cleaning chemicals.
• Color and depth perception required for vision.   Needs both near and far vision.
• Twists and reaches occasionally.  Grasps objects to move or manipulate them frequently.
• Stands and walks constantly.
• Listen to and comprehends instructions from Guests and coworkers over background restaurant and equipment noise constantly.
• Frequent hand washing required.

ADDITIONAL FUNCTIONS

• Occasionally, based upon business need, performs all FOH/ HOH functions including food preparation, cooking, cleaning, serving and greeting Guests
• Other duties as assigned by exempt management personnel 

REQUIREMENTS

• Must be at least 21 years of age
• Minimum of 1 year full service restaurant experience preferred
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Business maturity and an ability to effectively supervise peers
• High school diploma or equivalent required, some college preferred
• Passion for the business and compassion for people
• Highly-Energetic, self-motivated, goal oriented and dependable
• Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.  Reliable transportation required
• Serv Safe Certified preferred

Working Conditions:

•  Computer, calculator, copy machine, printer, desk supplies, cash drawers
•  Food product and cooking equipment
• Typical restaurant environment, heat and a/c, cold in freezer and walk in refrigerator 

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Red Robin International, Inc is an Equal Opportunity & E-Verify Employer