Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to be part of a loving community that values its team members? If so, this opportunity at Chick-fil-A Dickson City is perfect for you!
At Chick-fil-A, working isn't just a job, it's a chance to showcase and develop your skills in a positive, people-focused environment. As a Shift Supervisor, you will play a crucial role in shaping the future of our team members and delivering Chick-fil-A Hospitality while enjoying amazing benefits and perks.
As a Shift Supervisor at Chick-fil-A Chick-fil-A Dickson City, you will be responsible for overseeing and optimizing all aspects of Heart of House (kitchen) operations, ensuring the delivery of a Remarkable Guest Experience, operational excellence, and team development during your shift. Your role will involve managing day-to-day operations, ensuring the implementation of company policies and best practices, and driving operational efficiency in alignment with Chick-fil-A’s values and mis
Kitchen Leadership:
- Directly oversee the daily operations of the Heart of house (kitchen), ensuring all activities align with Chick-fil-A’s standards of quality, service, and cleanliness
- Develop and implement strategies to optimize operational performance and achieve daily business goals (food safety, food quality, cleanliness, speed of service, guest satisfaction, team performance, etc.)
- Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceeded
Team Leadership & Development:
- Lead, mentor, and motivate restaurant team
- Implement and maintain Chick-fil-A’s leadership development programs to nurture talent and promote from within
Customer Experience Excellence:
- Ensure Chick-fil-A’s high standards of customer service are consistently met and exceeded
- Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A’s customer-centric approach
- Create and foster a positive customer experience culture within the restaurant
Operational Efficiency & Compliance:
- Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
- Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
- Continuously seek opportunities for operational improvement to maximize efficiency and productivity
What We Offer:
- Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
- A supportive and enthusiastic work culture
- Advancement opportunities that are designed with your personal goals in mind
- Free meals
- Free uniforms
- Education scholarships
- A fun and friendly work environment
Ideal Candidate
- Strong leadership and communication skills
- Must enjoy teamwork and community involvement
- Strong alignment with our Core Values: 1. Relationships, 2. Quality, 3. Innovation, 4. Fun!
- Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need.
- Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities.
Join Us!
- Be part of a company that invests in your future
- Experience personal and professional growth in the Hospitality industry
- Make a difference in the lives of others every day
Work schedule
- 8 hour shift
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift